RemoteFull timeMid levelPosted today
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Roles and Responsibilities
- Provide exceptional customer support through phone calls, emails, or chats to resolve customer queries and concerns.
- Handle inbound/outbound calls with a focus on resolving issues promptly and efficiently.
- Utilize excellent communication skills to build strong relationships with customers and ensure their satisfaction.
- Collaborate with internal teams to resolve complex issues that require escalation.
- Maintain accurate records of all interactions with customers using CRM software.
Desired Candidate Profile
- 1-4 years of experience in BPO/Call Centre environment handling International Voice process (preferably).
- Strong English language proficiency for effective communication with international clients.
- Ability to work flexible shifts including rotational shifts (24x7) as per business requirements.
- Excellent problem-solving skills to handle multiple tasks simultaneously during peak hours.
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