About the role
Hi,
We are looking for a Customer Support Executive to assist customers with inquiries, resolve issues, and deliver a positive customer experience. The ideal candidate should have strong communication, problem-solving, and interpersonal skills.
Salary - 20000 in Hand
Nepali Candidates
Key Responsibilities:
- Respond to customer inquiries through phone, email, chat, and support tickets.
- Understand customer concerns and provide accurate, timely solutions.
- Handle complaints professionally and ensure customer satisfaction.
- Provide information about company products, services, policies, and processes.
- Troubleshoot basic product or service-related issues.
- Record customer interactions and resolutions accurately in the CRM/helpdesk system.
- Escalate complex or unresolved issues to the appropriate team.
- Follow up with customers to ensure their concerns have been resolved.
- Coordinate with internal teams such as Sales, Operations, Technical Support, and Finance when required.
- Identify recurring customer issues and share feedback with relevant teams.
- Meet service standards such as response time, resolution time, and customer satisfaction targets.
Required Skills:
- Excellent verbal and written communication skills.
- Strong listening and problem-solving abilities.
- Customer-focused and professional attitude.
- Patience and ability to handle difficult customer situations.
- Good computer and data-entry skills.
- Ability to multitask and manage multiple customer requests.
- Familiarity with CRM/helpdesk software is an advantage.
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