About the role
About IntouchCX
IntouchCX is shaping the future of customer experience by partnering with iconic brands to create meaningfulconnections across voice, chat, email, and social media. Fueled by cutting-edge technology and a team thatsall-in on making brands thrive, were setting the bar in quality-driven support.
About the Job
We are currently hiring Customer Service Representatives (English Semi-Voice)
As a Customer Service Representative (English), You Will:
- Having daily interactions with the customer to handle issues from end to end via calls/chat/ Emails
- Going the extra mile to engage customers in solving issues and ensuring satisfaction
- Quickly and effectively building rapport with customers while diagnosing and resolving issues
- Providing white glove service and having the ability to provide an overall excellent customer experience
- Managing customer expectations regarding estimated response times
As a Customer Service Representative (English), You Have:
- Above average verbal and written communication skills - ability to speak accurately, using proper
grammar, and good enunciation
- Ability to show high emotional intelligence by remaining calm under pressure while solving the customers
concerns
- Ability to listen attentively and to use information provided by clients to tailor responses and actions to
meet the clients specific needs
- Ability to learn new skills and quickly absorb and interpret new information, products, and features from the
perspective of the customer
- Ability to work in a fast-paced, hectic, changing environment
- Ability to organize and follow-up multiple tasks/details with accuracy and timeliness
- Ability to operate a phone system and personal computer
- Ability to adhere to all organizational policies and procedures
- Ability to work a variety of shifts including days, afternoons, evenings, weekends and holidays
- Ability to perform basic mathematical functions
- Ability to effectively interact with employees at all levels of the organization and work with a variety of
people from diverse backgrounds
Must successfully pass a background check
- High school diploma or equivalent required
- Post secondary degree is a plus
- Must have at least six months customer service experience or equivalent
Ready to apply?
Submit your application and one of our recruiters will reach out via email/phone/text to learn
HR -SimuContact-7075920827
or,Email-simu.das@intouchcx.com more about you and connect you to this exciting opportunity!
IntouchCX does not charge fees for recruitment, interviews, training, or onboarding. We will never ask forpayment, or request financial or banking information during the recruitment process. We communicate onlythrough official IntouchCX channels. If you receive a suspicious job offer or posting from anyone claiming torepresent IntouchCX or be an IntouchCX employee, please report it immediately through our official website forreview and verification.
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