About the role
JOB ROLE
Customer Service Associate International Chat Process
KEY RESPONSIBILITIES
- Handle customer queries through live chat in a professional and timely manner.
- Understand customer requirements and provide appropriate solutions.
- Troubleshoot customer issues and provide accurate information.
- Maintain high customer satisfaction through prompt and courteous support.
- Handle multiple chat conversations simultaneously while meeting response-time targets.
- Update and maintain accurate customer records and interaction details in the CRM.
- Follow company policies, quality standards, and data privacy guidelines.
- Coordinate with internal teams to resolve customer concerns efficiently.
- Achieve key performance metrics such as CSAT, FRT, AHT, and Resolution Rate.
ELIGIBILITY CRITERIA
- Education: 10+2 is mandatory.
- Diploma (3 years), Undergraduates, BE/B.Tech, or Graduates from any stream can apply.
- Freshers are welcome to apply.
- Candidates with 13 years of relevant experience can also apply.
- Prior customer service/chat process experience will be an added advantage.
- Excellent written and verbal English communication skills.
- Immediate joiners preferred.
SALARY & BENEFITS
- Salary: Up to 3 to 4 LPA
- 5 Days Working
- 2 Rotational Week-Offs
- 24/7 Rotational Shifts
- Free 2-Way Cab Facility
HOW TO APPLY
Send your updated resume to:
vandana.vaddamalla@intouchcx.com
For a quick response, call or WhatsApp:
7075920946
Important: Please mention 'HR Vandana' on your resume.
IMPORTANT DISCLAIMER
Intouch CX does not charge any fees for job applications, interviews, or job offers.
Please beware of anyone asking for registration fees, refundable deposits, or any other payment.
Freshers and experienced candidates who meet the eligibility criteria are encouraged to apply.
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