About the role
Greetings from Sutherland!
Sutherland is hiring Freshers and Experienced Candidates (Fresher - 3 Years) for an International Voice Process at our Manikonda, Hyderabad location.
If you have excellent English communication skills and are interested in building a career in International Customer Support, this is a great opportunity to join Sutherland.
Please mention Aravind on your resume when attending the walk-in
Key Responsibilities
- Handle customer calls for international clients.
- Understand customer queries and provide appropriate solutions.
- Deliver professional and effective customer service.
- Maintain high standards of customer satisfaction and call quality.
- Follow process guidelines, quality standards, and compliance requirements.
- Meet defined productivity and performance targets.
- Resolve customer concerns effectively and escalate issues when required.
Required:
- Freshers to 3 years of experience can apply.
- Experience in International Voice Process / International BPO / Customer Support is preferred.
- Excellent English communication skills are mandatory.
- Strong verbal communication and customer-handling skills.
- Good listening, interpersonal, and problem-solving abilities.
- Comfortable handling international customer calls.
- Willingness to work in rotational/night shifts based on business requirements.
- Candidates who are confident, customer-focused, and willing to learn are encouraged to apply.
Note : Sutherland does not request any payment, fees, or favors at any stage of the recruitment process. If you encounter any suspicious activity, please report it immediately to TAHelpdesk@Sutherlandglobal.com.
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