About the role
Contact : Sonia Lewis
Phone : 7899915386
Email :sonia.lewis@intouchcx.com
Preferred candidate profile
looking for immediate joiners residing in Bengaluru
Who will be able to walk in
Position Details:
- Role: Consultant/Sr. Consultant - Customer Support
- Location: Electronic City, Phase 1, Bangalore
- Shift Timings: Rotational Night Shifts
- Perks: 2-way Cabs and Food(Free of Cost)
- Please note: This position involves rotational shifts
Role & responsibilities:
CSA Non-Voice Job Description / Profile
Job Title Customer Service Associate (CSA) Non-Voice
Location Bengaluru
Workspace WFO
Department Operations
Channel Email/Chat
Language English
Hours of Operation 24/7
Overview of Position
The role of the Customer Service Associate (CSA) - Non-Voice, will be
responsible for:
Providing support and resolve technical issues via email and other
electronic communications
Building credibility and trust with the customer by empathizing with
their problem in words
Proactively understanding their needs and responding promptly to
resolve their issue
Applying advanced troubleshooting techniques to provide unique
solutions to the customers individual needs
Leveraging their experience to provide feedback to the team on how
to improve client services
Driving customer communication during critical events
Critical Skills
Above average verbal and written communication skills - ability to
speak accurately, using proper grammar, and good enunciation
Ability to listen attentively and to use information provided by clients to
tailor responses and actions to meet the clients specific needs
Ability to work in a fast-paced, hectic, changing environment
Ability to organize and follow-up multiple tasks/details with accuracy
and timeliness
Ability to operate a personal computer
Ability to adhere to all organizational policies and procedures
Ability to work a variety of shifts including days, afternoons, evenings,
weekends and holidays
Ability to perform basic mathematical functions
Ability to effectively interact with employees at all levels of the
organization and work with a variety of people from diverse
backgrounds
Educational/Work Experience and Requirements
Must successfully pass a background check
High school diploma or equivalent required (10 +2 or 10+3)
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