About the role
Hi,
We are looking for a Customer Support Executive to assist customers with inquiries, resolve issues, and deliver a positive customer experience. The ideal candidate should have strong communication, problem-solving, and interpersonal skills.
Salary - 23000 in Hand
Nepali Candidates
Key Responsibilities:
- Respond to customer inquiries through phone, email, chat, and support tickets.
- Understand customer concerns and provide accurate, timely solutions.
- Handle complaints professionally and ensure customer satisfaction.
- Provide information about company products, services, policies, and processes.
- Troubleshoot basic product or service-related issues.
- Record customer interactions and resolutions accurately in the CRM/helpdesk system.
- Escalate complex or unresolved issues to the appropriate team.
- Follow up with customers to ensure their concerns have been resolved.
- Coordinate with internal teams such as Sales, Operations, Technical Support, and Finance when required.
- Identify recurring customer issues and share feedback with relevant teams.
- Meet service standards such as response time, resolution time, and customer satisfaction targets.
Required Skills:
- Excellent verbal and written communication skills.
- Strong listening and problem-solving abilities.
- Customer-focused and professional attitude.
- Patience and ability to handle difficult customer situations.
- Good computer and data-entry skills.
- Ability to multitask and manage multiple customer requests.
- Familiarity with CRM/helpdesk software is an advantage.
Millions of jobs, with real people getting hired every day
Questions, answered
Click "Apply with JobAssist" – we tailor your resume and application to this role and submit it for your approval.
Yes. This role at Outpace Consulting Services was screened before publishing – we confirmed the employer before listing it.
The employer didn't disclose a salary range for this listing. JobAssist shows pay whenever it's available.
This position can be done from anywhere, with no in-office requirement.
Yes – every application is tailored from your profile and this job's requirements, and you can review and edit before it's sent.