About the role
Process: International Voice Process
Experience: 1 - 5 Years ONLY
Shifts: US Shifts (2 way transport provided)
Location: Clean Harbors India, 4th Floor, Brigade Triumph Building, Dasarahalli Road, Kempapura, Hebbal, Karnataka 560024
Job Overview:
The Corporate Account Administrator will be the primary point of contact for our Corporate Account Support Representative (CASR). The key role involves providing support to CASR via phone, email/chat with scheduling services, handling queries/disputes related to corporate accounts.
Core Responsibilities:
* Partner with the CASR to ensure assigned administrative work is completed accurately
* Pull Customer report and share it with CASR or customer as per the requirements
* Purchase Order (PO) reconciliation /distribution on portal (Aurora) to release orders for payments Handle Invoice disputes and submit request for Credit rebills
* Order Management (OM) for our customers as well as third party vendors
* Carry out and assist in amendments on the customer accounts pertaining to profile, service and purchase orders, billing and invoicing, etc.
* Recognize and handle emails from customers, branches, and internal departments
* Manage time cognizably to respond to escalation cases swiftly Attend the weekly/monthly calls with the support staff and internal stakeholders
Note:
1. Candidates are requested to attend the walk-in interview only if they have experience matching the above Job Description.
2. International Voice will be appreciated
3. Candidates who has international voice experience
4. Kindly ignore this if you have already attended an interview with us
5. Candidates who have previously attended an interview may reapply after a 6-month interval.
6. Kindly carry your updated resume and a valid identity proof for the interview.
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