RemoteFull timeMid levelPosted today
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Job Description
- Evaluate and tag video, audio, and image content according to client guidelines.
- Review diverse content (audio, video, text, photos) and make judgments within specified options.
- Participate in calibration sessions with team members, other locations, or clients as instructed by the Command Center or superiors.
- Collaborate with team members to share best practices.
- Work effectively both independently and as part of a team.
- Communicate clearly with internal and external contacts as required.
- Manage multiple assignments concurrently.
- Adhere to Tech Mahindra and client procedures, policies, and guidelines.
- Follow and adhere to all KPI-related tasks to prevent business impact.
- Ensure breaks are pre-approved by the SME, Team Leader, or Managers.
- Comply with all instructions from the Team Leader, Command Centre, or superiors.
- Adhere to all process-specific policies.
- Maintain confidentiality for all process-related work and critical details.
- Undertake any additional ad hoc tasks that contribute to improved client service or KPI enhancement.
- Identify opportunities that would help enhance the existing workflow.
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