About the role
Associate Disputes (Backoffice)
Location: 7th Floor , Mankonda ,Hyderabad, Telangana, India
Job Type: Full-Time
Function: Customer Service / Operations / Disputes
Education: Graduate
Experience: Fresher or 2-3 years Experienced (Any domain)
Shift: US Shifts
About the Role
We are looking for a customer-focused and detail-oriented Associate Disputes to join our team in Hyderabad.
As an Associate, you will be responsible for delivering excellent, personalized support to sellers and assisting them with account and dispute-related concerns through phone, email and/or messaging channels.
The ideal candidate is a strong communicator and problem solver who can work effectively in a fast-paced environment, manage multiple priorities, follow established procedures and provide a professional and empathetic customer experience.
Key Responsibilities
- Deliver excellent and personalized customer service to sellers through phone, email and/or messaging channels.
- Assist sellers with account, dispute, and service-related inquiries within the scope of the role.
- Identify and verify account-holder information in accordance with established procedures.
- Verify account information accurately while maintaining confidentiality and following required guidelines.
- Follow all applicable regulatory requirements, client policies, procedures and quality standards.
- Listen carefully to customers, understand their concerns and gather relevant information efficiently.
- Investigate customer issues and provide appropriate resolutions or escalate cases when required.
- Maintain a professional, helpful, friendly and empathetic approach during every customer interaction.
- Accurately document customer interactions, actions taken and resolutions.
- Manage multiple customer interactions and tasks while maintaining a high level of accuracy.
- Work independently and efficiently while meeting established performance and quality expectations.
- Adapt quickly to changes in processes, policies, systems and business requirements.
- Work effectively across different shifts based on business requirements.
What We’re Looking For
- Graduate
- Fresher or upto 2-3 years of any experience
- Strong proficiency in English, both verbal and written(B2).
- Excellent communication and active-listening skills.
- Strong problem-solving and analytical abilities.
- Experience in customer support within retail, banking, financial services, e-commerce, or other customer-facing industries is preferred.
- Excellent email, phone, writing, and organizational skills.
- Flexibility to work various shifts.
Walkin Details:
Hyderabad – DivyaSree TechRidge
DivyaSree TechRidge, Block P2, 7th Floor, Manikonda, Hyderabad 500089
Time: 3 PM to 5 PM
SPOC: Alex Joy
Please mention Mahima - Dispute on your resume for reference.
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