Voice Over Internet Protocol (VoIP) Engineer IV

Requirements

• Bachelor’s degree in computer science, engineering, information systems, or a related field, or an equivalent combination of education and experience
• Minimum seven (7) years' experience in Voice Operations and/or Voice Engineering
• Minimum five (5) years of experience in information technology administration or engineering, with three (3) years of experience in the information technology VoIP, telecommunications, or networking field
• Minimum three (3) years of experience directly managing IT telecommunication or infrastructure engineering and operational resources
• Minimum three (3) years of experience in leading teams and projects
• Experience with the design, deployment, and support of pre-built CTI connectors such as NovelVox, SpinSci, or AMC
• Expertise in REST APIs, JSON, SOAP services, HL7 fundamentals, FHIR basics, XML, Authentication, OAuth, SAML, and interface troubleshooting
• Expertise with Cisco Contact Center Platforms: Unified Contact Center Express, Webex Contact Center, and Webex Customer Assist
• Expert in SIP trunking, dial plans, and intelligent omnichannel routing (voice, chat, email)
• Skill in implementing Webex AI agents, virtual assistants, and automated screen-pop
• Healthcare Contact Center experience including patient identity verification, HIPAA compliance, and Protected Health Information

Nice to have:

• 10+ years of experience
• Healthcare experience
• Experience in architecting, implementing, and configuring complex Cisco IPT solutions with Cisco Unified Call Manager (CUCM) clusters, Cisco Unity/Unity Connection Voicemail (CUC), Cisco IM & Presence (CIMP), and voice gateways
• Expert knowledge and expertise in the design, consultation, long-term planning, installation, management, and repair of complex VoIP based network and telecommunication equipment, related applications, and associated services
• Expert knowledge and expertise on Cisco Routers, Structured Cabling, and LAN/WAN circuits; PRI, SIP, MPLS, FXO, FXS, and POTS
• Expert knowledge and expertise of the Cisco Unified Call Manager, IMP, Telepresence, IPCC, Unity, CCX, SRST, CUBE, secure voice concepts, and secure voice processes
• Ability to think strategically and to work effectively with a diverse group of co-workers and customers
• Ability to analyze and provide creative, innovative solutions for complex problems
• Proficient organizational, interpersonal, communication (written and verbal), and presentation skills
• Demonstrated engineering leadership abilities in a team environment with a proven record of positive contributions
• Ability to complete multiple tasks, set priorities, and manage to critical deadlines
• Ability to work non-standard business hours and be on-call as necessary
• Knowledge and expertise Cisco Emergency Responder (CER) & Cisco Unified Contact Center Express (UCCX)
• Knowledge on Cisco network infrastructure, LAN/WAN circuits; QoS
• Ability to anticipate customer needs, assess requirements, and identify new solutions to meet departmental/organizational goals
• Additional Cisco Certifications in any of the following: CCIE (strongly preferred), CCSA, CCNP, CCDP, CCIP
• User interface and user experience skills
• Excellent written and oral communication
• Ability to partner with senior business executives and leaders
• NovelVox deployment with Epic and Cisco Unified Communications Manager is preferred

Benefits

• Comprehensive benefits package designed to enhance health, well-being, and financial security
• Medical/vision insurance
• Dental insurance
• Flexible spending accounts
• Life insurance
• Disability insurance
• Retirement plan
• Family life support
• Employee assistance program
• Onsite health clinic
• Tuition reimbursement
• Paid vacation (12-22 days per year)
• Paid sick leave (12-25 days per year)
• Paid holidays (13 days per year)
• Paid parental leave (up to 4 weeks)

Important Details

• Work format: partially at campus and remotely
• H-1B visas: candidates who already hold an H-1B sponsored by another organization and are currently in the U.S. may be eligible

About the Company

Fred Hutchinson Cancer Center is an independent, nonprofit organization providing adult cancer treatment and groundbreaking research focused on cancer and infectious diseases. Based in Seattle, it is the only National Cancer Institute-designated cancer center in Washington. With a track record of global leadership in bone marrow transplantation, HIV/AIDS prevention, immunotherapy, and COVID-19 vaccines, Fred Hutch has earned a reputation as one of the world’s leading cancer, infectious disease, and biomedical research centers. Fred Hutch operates eight clinical care sites that provide medical oncology, infusion, radiation, proton therapy, and related services, and network affiliations with hospitals in five states. The company values collaboration, compassion, determination, excellence, innovation, integrity, and respect.

Fred Hutch is an independent, nonprofit organization that also serves as the cancer program for UW Medicine.

Headquarters

Seattle, WA

Open jobs

365

Website

fredhutch.org