Virtual Assistant - Travel Desk

About This Role

This Virtual Assistant role is for a motivated and detail-oriented individual to join the Travel Desk team for the Dream Vacation project. The core of the job is to assist with travel bookings, customer support, and operational activities, ensuring a seamless experience for clients.

Responsibilities

• Assist in quotation processing for travel packages
• Do full quotation processing independently after training
• Handle new reservation processing for flights, hotels, and cruises
• Manage modification requests and customer calls
• Support group booking coordination
• Perform data entry in the Cruise Control System
• Conduct fare monitoring and update pricing information
• Assist with ancillary travel arrangements (flights, hotels, add-ons)
• Respond to customer inquiries via email, phone, and live chat
• Maintain and update travel itineraries accurately
• Support basic marketing content development
• Ensure accurate documentation and record-keeping in CRM/Excel
• Perform general administrative and coordination tasks

Requirements

• Fresh graduate or up to 1 year of relevant experience
• Strong English communication skills (written and verbal)
• Basic understanding of travel operations (preferred)
• Proficiency in Microsoft Office (Excel, Word, PowerPoint)
• Strong attention to detail and organizational skills
• Ability to multitask and work in a fast-paced environment
• Willingness to learn and adapt
• Ability to work in US time zones

Important Details

• Schedule: 6:00 PM to 3:00 AM Pakistan Standard Time