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２ｎｄ Ｃｏｍｍｕｎｉｔｙ株式会社
Managing the progress of customer support operations, developing team members, and ensuring the quality of service are the main responsibilities of this role. The manager will identify issues from daily interactions and various data, then implement improvements to the work process. The role suits a candidate who can support team members' growth while improving service quality and operational efficiency.
Nice to have:
The company manages violin lessons where students learn how to hold the instrument and handle the bow, engaging in solos and ensembles. For children's courses, there is a system for changing instrument sizes according to growth, which can be applied for through a member-exclusive site, and guidance is provided for returning instruments during exchanges.