About the role
Vietnamese Bilingual Customer Service Reprentative
Major Responsibilities
- Responds to telephone inquiries and complaints using standard scripts and procedures
- Gathers information, researches/resolves inquiries and logs customer calls
- Communicates appropriate options for resolution in a timely manner
- Informs customers about services available and assesses customer needs
Background, skills, experience and qualifications
Qualifications
- Fluent in Vietnamese, both written & verbal
- Proficient with Microsoft Office (Outlook, Word, Excel, PowerPoint)
- Excellent communication skills, both verbal and written
- Excellent interpersonal
- A demonstrated commitment to high professional ethical standards and a diverse workplace
- Excels at operating in an fast pace, community environment
- Ability to look at situations from several points of view
- Persuasive with details and facts.
- High comfort level working in a diverse environment
Role specific competencies and requirements
(please denote whether desired or preferred)
Primary Skillset Needs
Minimum Requirements:
- Strong organizational, time management and follow up skills – ability to multitask.
- Ability to assess issues for swift problem resolution.
- Strong business acumen; knowledge of different market segments
- Excellent customer service, interpersonal and communications skills – fluent in English
- Ability to build and maintain relationships.
- Knowledge of the various Originations processes and procedures
Strong analytical and presentation skills
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Questions, answered
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