About the role
Business Function As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.
Responsibilities
- Lead and manage a team of Treasures Relationship Managers to deliver exceptional customer service and achieve business targets
- Develop and implement strategies to grow the Treasures customer base and deepen relationships with existing clients
- Provide coaching and mentorship to team members to enhance their skills and professional development
- Collaborate with other departments to ensure seamless cross-functional coordination and delivery of services
- Monitor team performance, identify areas for improvement, and implement corrective actions as needed
- Contribute to the development and implementation of policies, procedures, and best practices within the Treasures segment
Requirements
- Experience in a similar leadership role within the banking or financial services industry
- Proven track record of successfully managing and motivating a team to achieve business objectives
- Strong interpersonal and communication skills, with the ability to effectively interact with clients and stakeholders
- Analytical and problem-solving skills to identify and address customer needs and operational challenges
- Proficient in using relevant banking and customer relationship management systems
- Ability to work collaboratively in a team environment and across different departments
Location: New Delhi
Job: Relationship Management
Schedule: Regular
Employee Status: Full time
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