Vice President/Assistant Vice President, Payment Operations, Technology &

About This Role

This leadership role involves managing the remittance operations unit, focusing on efficient, cost-effective, and high-quality service delivery. The position requires maintaining strong risk control and compliance standards while driving digital transformation initiatives within the unit.

Responsibilities

• Lead and manage the remittance operations unit to ensure efficient, cost-effective, and high-quality service delivery
• Maintain sound risk control and compliance standards in accordance with established procedures, bank policies, and regulatory requirements
• Drive process improvement and digital transformation initiatives to optimize operational workflows and reduce unit costs
• Oversee daily remittance processing, clearing, and settlement activities to ensure strict adherence to service level agreements (SLAs)
• Provide leadership, guidance, and professional development to the team, fostering a collaborative and high-performing work environment
• Collaborate with internal and external stakeholders, including technology, compliance, and product teams, to resolve operational issues and implement system enhancements

Requirements

• Degree in Business, Finance, Banking, or a related discipline
• Proven leadership and management experience within banking operations, specifically in remittance, payments, or transaction banking
• Deep knowledge of payment clearing systems, remittance products, and industry best practices
• Strong understanding of risk management, regulatory compliance, and operational control frameworks
• Demonstrated ability to lead process optimization projects and manage change effectively
• Excellent analytical, problem-solving, and stakeholder management skills
• Sound knowledge and solid experience in banking operations and remittance processing
• Conversant with SWIFT and RTGS operations
• Conversant with regulatory requirements pertaining to payment and remittance processing, including Anti-Money Laundering (AML) requirements and RMB transactions
• Sound knowledge and understanding of banking and IT operations and practices
• Good leadership and management capabilities
• Strong sense of risk control and risk management
• Results-oriented with a strong customer service mindset
• Excellent interpersonal, problem-solving, and negotiation skills
• Self-motivated with strong analytical ability and creative thinking
• Good communication and presentation skills
• Good PC knowledge and skills

Benefits

• Benefits package
• Professional advantages of a dynamic environment that supports your development and recognises your achievements

About the Company

Group Operations enables and empowers the bank with an efficient, nimble, and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. They manage the majority of the Bank's operational processes and inspire to delight business partners through multiple banking delivery channels.