Vice President of Operations

About This Role

This executive role owns the operational performance across Jay Group's entire fulfillment network, encompassing over 770,000 square feet across Pennsylvania, Nevada, and Texas, including the recent launch of a 250,000 sq ft facility in Houston. The Vice President sets the operating strategy, standards, and rhythms that enable four buildings in three time zones to function as one cohesive system, and leads the Site Directors responsible for daily operations in each building. The role carries full accountability for service, cost, safety, and scalability, with a mandate to build the playbooks, engineering discipline, and leadership bench necessary for network expansion without increased problems.

Responsibilities

• Own the operating plan for the full fulfillment network, including capacity, labor, service standards, and cost targets by site
• Translate company growth plans into operational readiness, ensuring space, staffing, equipment, and process capacity are ahead of demand
• Serve on the Executive Leadership (EOS) team, owning operations rocks, scorecard measures, and cross-functional issue resolution
• Lead, develop, and hold accountable the Site Directors at every facility through a consistent KPI framework: on-time shipping, dock-to-stock cycle time, inventory accuracy, units-per-hour, quality, and safety
• Run a disciplined operating cadence, including daily network pulse, weekly site reviews, and monthly performance deep dives
• Balance workload, headcount, and overtime across sites; own peak-season readiness planning end to end
• Own operational delivery of any greenfield, including layout and flow (with Process Engineering), systems readiness (with IT/WMS Systems), leadership hiring, workforce ramp, and client go-lives
• Deliver the launch on schedule and on budget with service levels protected across the existing network throughout the ramp
• Own labor planning and productivity against engineered standards; drive gross-margin performance at the site and client level in partnership with Finance
• Sponsor the engineered-standards program and ensure operational pricing inputs (VAS, kitting, special projects) reflect true effort
• Direct the Process Engineering function: standards, layout, dock-to-stock design, and continuous improvement
• Own quality and claims performance, corrective-action discipline, and a safety-first culture across all facilities
• Partner with Client Services and Sales on business reviews, facility tours, new-client solutioning, and operational commitments

Requirements

• 15+ years of progressive fulfillment, distribution, or 3PL operations leadership, including 5+ years leading multi-site operations at a senior level
• Proven P&L or gross-margin ownership in a high-volume, WMS-driven fulfillment environment (Manhattan WMS experience a strong plus)
• Demonstrated success launching or expanding facilities; greenfield startup experience strongly preferred
• Deep working knowledge of engineered labor standards, labor management, and industrial engineering principles
• Track record of building leadership benches and running disciplined operating cadences (EOS experience a plus)
• Ability to travel 25–40% across the network, heavier during the Houston launch

Nice to have:

• Experience in multi-client 3PL / omnichannel fulfillment with B2B (retail routing guide) and D2C parcel operations
• Exposure to automation evaluation and deployment (conveyance, print-and-apply, goods-to-person, robotics)
• Familiarity with BI-driven operations management (Qlik, Power BI, or similar)

Important Details

• Team: Direct reports include Site Directors, Process Engineering, and Operational Wave Planning

About the Company

Jay Group owns and operates a fulfillment network spanning over 770,000 square feet across Pennsylvania, Nevada, and Texas.