About This Role
This role leads property management excellence, ensuring operational efficiency, financial performance, and strategic alignment across all managed properties. It suits a leader focused on driving enhancements, streamlining processes, and fostering client engagement within the property management sector.
Responsibilities
- Oversee property performance to ensure alignment with RPM standards
- Drive enhancements in maintenance, capital expenditures, and overall property quality and resident satisfaction
- Streamline processes and enforce SOPs to improve efficiency and reduce costs across properties
- Monitor compliance with operational standards and procedures
- Engage with clients to discuss financial performance, CAPEX programs, and adjustments
- Review global client issues and support new business pitches and client growth opportunities
- Attend client visits and calls to support on-site and RM staff, focusing on client relations and property performance
- Recruit, develop, and provide leadership to a team of Regional Vice Presidents and support staff, focusing on program goals and professional development
- Address performance and development needs
- Conduct monthly meetings with HR, Marketing, Performance, and Facilities teams to ensure alignment and address operational challenges
- Prepare and review annual budgets, incorporating local and national expense trends
- Approve budgets before client presentation and guide income opportunities based on asset strategies
- Review and approve financial reports and cash management strategies
- Oversee funding requests and manage financial adjustments to meet client requirements
- Regularly audit distribution packets and ensure compliance with financial practices
- Review and approve procurement compliance and manage corporate expense responsibilities
- Stay updated on legal and regulatory changes
- Ensure proper risk mitigation and manage incident reports with appropriate action
Requirements
- Bachelor’s degree in business administration, real estate management or related field experience may substitute for education
- 8-10 years in property management leadership, including 6-7 years in senior regional leadership overseeing multi-site teams
- 3rd party management experience
- Business Development experience is a must
- Knowledge of the property management industry, respective area and industry competitors
- Knowledge of budgeting, financial reporting, variance analysis, and financial forecasting
- Skilled in analytics and strategic planning
- Skilled in Microsoft applications
