Vice President of Operations

About This Role

This executive leadership role oversees day-to-day operations across multiple regions within the Home Care, Home Healthcare, and Infusion Services divisions. The Vice President of Operations ensures reliable service delivery, effective staffing, exceptional client and patient experiences, operational accountability, and strong financial performance. The role involves translating organizational strategy into measurable results by strengthening processes, developing leaders, improving performance, and building scalable operational systems.

Responsibilities

• Lead daily operations across Home Care, Home Healthcare, and Infusion Services, establishing clear expectations, leadership accountability, and performance standards
• Standardize workflows while accommodating service-line-specific operational and regulatory requirements
• Identify operational barriers, implement solutions, and drive measurable improvements across regions and locations
• Establish and monitor key performance indicators (KPIs), dashboards, and corrective action plans
• Oversee referral intake, scheduling, staffing, authorizations, and timely service initiation
• Monitor service reliability, missed visits, delayed starts of care, client and patient satisfaction, complaints, and retention
• Ensure timely resolution of concerns and coordinate care transitions and changing service needs with clinical leadership
• Strengthen referral relationships through responsive intake, dependable service delivery, and effective communication
• Align staffing capacity, qualifications, and competencies with service demand in partnership with clinical leadership
• Maintain reliable coverage and escalation procedures for staffing shortages, call-offs, after-hours needs, and service interruptions
• Partner with Human Resources on recruitment, onboarding, retention, training, employee relations, leadership development, and succession planning
• Develop strong operational leaders who promote accountability, consistency, and continuous improvement
• Oversee timely scheduling, payer authorization tracking, electronic visit verification (EVV), and documentation completion, as applicable
• Address scheduling errors, missed punches, red shifts, authorization gaps, and documentation deficiencies within established deadlines
• Partner with clinical, Billing, and Finance teams to improve billing and payroll accuracy, claims readiness, and operational efficiency
• Reduce preventable revenue loss associated with unfilled authorized hours, missed visits, incomplete records, and operational errors
• Partner with the CFO to develop and manage regional and service-line budgets
• Monitor labor costs, overtime, productivity, utilization, budget performance, and profitability; implement corrective action when targets are not met