Vice President of Operations

About This Role

This leader-of-leaders role holds the Operations team accountable for delivering every project safely, profitably, on schedule, and fully closed out. The Vice President leads the Directors of HVAC, Plumbing, and Specialty Operations, runs the operating rhythm that keeps customer commitments visible, and intervenes when they slip. The VP builds the system and develops the leaders who run jobs rather than running jobs directly.

Responsibilities

• Own project safety across Operations and make it the first item in every review
• Run a weekly project health review with Directors covering schedule, manpower, cost, quality, and closeout
• Review job cost, WIP, and fade monthly with Finance; require recovery plans on any job trending below bid margin
• Drive change-order identification, pricing, and recovery
• Build and run an executive operating cadence with clear metrics, exception reporting, and verified action closure
• Set common expectations for turnover, startup, short-interval planning, procurement, closeout, and warranty
• Hold the team accountable for every commitment made to customers: owned, dated, and delivered or formally revised
• Review and approve rolling capacity forecasts and resource plans from Directors across field labor, PMs, service, and fabrication
• Hold Directors accountable for confirming capacity and coordinating shop and prefab needs with input from PMs
• Agree staffing commitments and execution plans with the VP of Revenue before contract, based on Director-confirmed capacity
• Hold the shop accountable for supporting field delivery through a dotted-line relationship
• Develop Directors and Managers who independently run their verticals and coach their teams
• Hold regular 1-on-1s, keep development plans current, and name successors for critical roles
• Stand up a Project Management Office as the company grows
• Step in on escalated customer concerns and hold leaders to fast, documented recovery
• Turn customer feedback, missed commitments, and Gemba observations into verified corrective actions
• Partner closely with Revenue, Finance, Engineering, PeopleOE, Safety, and Continuous Improvement

Requirements

• 10+ years of progressively responsible operations leadership, including senior accountability for multiple teams, business units, or complex workstreams
• Proven record improving operating performance, implementing management systems, and scaling an organization
• Strong command of financial performance, forecasting, resource capacity, and risk management
• Experience leading leaders: building accountable Directors and Managers, not just managing tasks

Nice to have: