Vice President of Operations

About This Role

This Vice President of Operations role leads the company's Las Vegas facility, translating leadership goals into scalable processes across receiving, card scanning, pack building, and fulfillment. The role involves leading a floor team of 24, overseeing the site, and managing supporting vendors. For the first 6 to 12 months, this is a hands-on, player-coach position where you will build processes alongside your team and make key hires.

Responsibilities

• Partner with the COO and leadership team to turn company goals into an operating plan, budget, and staffing plan for Las Vegas
• Report on throughput, inventory accuracy, shipping performance, headcount, and spend
• Identify capacity constraints early and recommend when to hire, automate, or expand
• Build and document standard operating procedures for every step: receiving, card scanning and data entry, pack building, quality checks, storage, and fulfillment
• Set daily and weekly output targets and the systems to track them
• Drive steady gains in speed, accuracy, and cost per pack and per shipment
• Lead and develop a floor team of 24, and make a couple of key hires to deepen the bench
• Own onboarding, training, and performance management
• Set schedules, approve timesheets, and monitor attendance, hours, and overtime
• Build a culture of accuracy and integrity around high-value product
• Own inventory accuracy for singles and sealed product, from receiving to pack to shipment
• Run regular cycle counts and reconcile physical stock against our platform
• Set controls for high-value cards: chain of custody, access logs, and loss prevention
• Oversee outbound shipping, including packaging standards, insurance, and carrier selection
• Manage storage layout, vault or safe storage for high-value items, and supplies
• Own customer-facing fulfillment metrics: ship time, damage rate, lost-package rate
• Run daily operations on Blez Online's proprietary platform
• Work with our in-house tech team to shape how the platform supports scanning, inventory, pack building, and shipping
• Recommend and roll out operations systems and tools where they fill a gap (scheduling, timekeeping, warehouse tooling)
• Manage the office and warehouse space, including lease, maintenance, layout, and safety
• Select internet providers, network, and scanning equipment, with input from the tech team
• Own building security: cameras, alarms, access control, and incident response
• Serve as the Las Vegas point of contact with our accountants, payroll, insurance, benefits, and facility vendors
• Manage facility and operations vendor contracts within the operating budget