This executive leadership position provides strategic oversight for the core operational functions of Visit Albuquerque, including Human Resources, Finance, Information Technology, Risk Management, and Research & Market Intelligence. The role involves partnering with the President & CEO and the Executive Leadership Team to support strategic planning and lead the execution of key organizational initiatives, developing policies, overseeing operational priorities, and supporting annual budgeting.
Responsibilities
Serve as a member of the Executive Leadership Team, partnering with the President & CEO to advance Visit Albuquerque's mission and strategic priorities
Partner with the President & CEO to support development of the organization's strategic plan and lead execution of strategic priorities across the organization
Translate strategic priorities into actionable operational plans, ensuring initiatives are implemented effectively, on schedule, and with measurable results
Develop, implement, and continuously improve organizational policies, procedures, and operational best practices
Identify opportunities to improve organizational effectiveness through process improvements, technology, and cross-functional collaboration
Attend Board of Directors and Executive Committee meetings and provide operational updates, reports, and recommendations as requested
Provide executive leadership and oversight of Visit Albuquerque's finance and administrative functions, ensuring strong financial stewardship while partnering with the internal team and outsourced financial professionals
Partner with the Controller, outsourced financial agency along with the President & CEO and Executive leadership team in the development, implementation, and monitoring of the annual operating budget and financial forecasts
Oversee the implementation and maintenance of sound financial policies, administrative procedures, and internal controls
Oversee compliance with 501(c)(6) regulations, including executive-level review of the annual IRS Form 990
Provide leadership and oversight of the Human Resources function, ensuring alignment with organizational goals and culture
Partner with the HR Director on recruitment, onboarding, employee relations, performance management, compensation, benefits, and professional development initiatives
Ensure organizational compliance with employment laws, policies, and HR best practices
Foster a positive, collaborative workplace culture focused on employee engagement and organizational excellence
Serve as the primary executive liaison for outsourced Information Technology providers, ensuring technology services support organizational needs
Oversee technology initiatives, cybersecurity efforts, and vendor performance
Millions of jobs, with real people getting hired every day
200,000+
New jobs added daily
7,000,000+
Verified job listings
1,000,000+
Tailored applications submitted
Partner with the Research & Market Intelligence team to support CRM strategy, organizational reporting, business intelligence and data-informed decision-making
Identify opportunities to leverage technology to improve efficiency, collaboration and organizational performance
Lead the organization's risk management strategy, identifying opportunities to reduce operational and organizational risk
Oversee the organization's business insurance program, including policy renewals, coverage evaluations, and relationships with insurance brokers and carriers
Serve as the primary liaison for the City's contract, ensuring compliance with contractual obligations and reporting requirements
Coordinate organizational business continuity, emergency preparedness, and operational resilience efforts
Manage relationships with key operational vendors and service providers, property management and leased equipment providers
Oversee all office facilities and physical operations, including maintenance, security, space planning, office improvements, and workplace logistics
Partner with the CEO and Executive Team on lease negotiations, facility planning, workplace initiatives, and office space changes
Develop, implement, and maintain office security protocols, including building and office access controls, parking procedures, and emergency response coordination
Requirements
Bachelor's degree in business administration, Public Administration, Human Resources, Finance, Organizational Leadership, or a related field
Ten (10) years minimum of progressively responsible leadership experience overseeing multiple administrative or operational functions, including two or more of the following: operations, human resources, finance, information technology, or organizational administration
Demonstrated experience leading multiple organizational functions and developing high-performing teams
Demonstrated ability to move organizations from strategy to execution by leading complex initiatives, driving accountability, and delivering measurable results
Experience managing multidisciplinary teams and external service providers, with an emphasis on technology services
Strong understanding of organizational risk management, business insurance, and internal controls
Exceptional leadership, communication, analytical, project management, and problem-solving skills
Ability to build collaborative relationships with employees, Board members, City representatives, community partners, and external vendors
Embody the three key virtues of an Ideal Team Player: humble, hungry, and people smart
An entrepreneurial mindset with the ability to think strategically while remaining hands-on when needed
Nice to have:
Knowledge of nonprofit organizations, destination marketing organizations, or the hospitality and tourism industry
Benefits
Collaborative, team-oriented culture
Opportunities for growth
Strong compensation and benefits package
Opportunity to be a part of some of the coolest events in Albuquerque
About the Company
Visit Albuquerque is the official destination organization for the city, responsible for promoting Albuquerque as a competitive and world-class leisure, meeting, convention and sports destination. It enhances the city's public image as a dynamic place to live and work, strengthening its economic position and providing opportunity through the impact of travel.
