About This Role
This leadership role provides strategic direction and oversight for all business operations, focusing on facilities management, IT solutions, procurement, and risk management. The position involves collaborating with colleagues on policies, developing system improvements, and guiding subordinate staff. It suits a seasoned leader who can manage capital improvements, day-to-day asset maintenance, and vendor relationships, while ensuring compliance and operational efficiency.
Responsibilities
- Provide strategic direction and oversight for the Operations team, including facilities management and oversight of construction projects
- Support the CFO in oversight of various insurance providers/brokers, renewals, and any necessary related bids
- Oversee the IT service (currently outsourced) in managing technology infrastructure, systems, and software applications
- Ensure data security, network reliability, and IT support services are maintained at high standards
- Identify opportunities to streamline processes, improve productivity, and reduce costs across administrative functions
- Implement best practices and innovative solutions to enhance operational efficiency
- Monitor regulatory requirements and industry standards relevant to administrative functions
- Implement controls and measures to mitigate risks and ensure compliance with legal and regulatory requirements
- Manage relationships with external vendors and service providers to ensure quality services are delivered in a cost-effective manner
- Prepare RFPs as necessary for vendors to collect competitive bids in adherence with internal fiscal policies and regulatory requirements
- Negotiate contracts and agreements to optimize value and minimize risks
- Seek opportunities to work with community-based businesses
- Develop procurement strategies to improve visibility, coordination and purchasing discipline while supporting organizational objectives
- Oversee the overall performance of the capital asset projects portfolio, including project scope, budget, schedule, quality, risk, and organizational impact
- Provide executive direction when significant issues require intervention
- Develop and manage budgets for administrative functions, ensuring resources are allocated effectively to support business objectives
- Provide leadership, guidance, and mentorship to members of the Operations teams
- Foster a culture of collaboration, accountability, and continuous improvement
- Regularly review and update organizational policies and procedures, including the operations manual and policies governing risk management, procurement, and cybersecurity
- Develop and implement new policies and procedures as needed to address operational needs, emerging risks, and regulatory requirements
