Vice President of Operations

About This Role

This is a unique opportunity to be the Vice President of Operations for one of the company's partners, with full profit and loss responsibility and the chance to grow a business with the support of a proven, value-driven team. As the leader, you will be accountable for the overall performance and growth of the business, driving operational excellence and sales, ensuring a world-class customer experience, and fostering a culture where employees thrive.

Responsibilities

• Be fully accountable for profit and loss, with responsibility for revenue growth, profitability, and cash flow
• Champion broader sales and marketing initiatives to support delivery of 20%+ annual growth
• Identify opportunities to expand market share, add trade lines, and pursue tuck-in acquisitions as appropriate
• Drive growth through brownfield locations by identifying, launching, and scaling new branches within existing and new markets, leveraging established brand presence and operating infrastructure
• Recruit, develop, and retain high-performing teams with a focus on employee engagement
• Model servant leadership and create a team-first, inclusive culture
• Coach and mentor managers and department leaders to achieve high performance and long-term retention
• Place the right people in the right roles by assessing talent against role requirements, aligning individual strengths to business needs, and building bench strength to support growth
• Deliver outstanding customer experience (NPS of 90+) and maintain a strong Google rating (4.8 stars+)
• Build brand recognition through consistent community engagement, partnerships, and excellent service
• Ensure operational processes, reporting, and systems align with Vertex standards
• Manage to gross margin targets of 40%+
• Collaborate regularly with Vertex executive leadership and partner brand management teams

Requirements

• 1-3 years demonstrated experience in profit and loss ownership or analysis, with a focus on results and profitable growth
• Proven ability to promote organizational changes and improve business performance
• Strong leadership skills, with a track record of building and developing teams
• Skilled in data-driven decision making and using KPIs to drive improvement
• Ability to thrive in fast-paced, dynamic environments and adapt to evolving business needs

Nice to have:

• 1-3 years of leadership experience in sales, operations, or management
• Experience in the home services, construction, or related industries
• Military leadership background

Benefits

• Eligibility for performance-based bonuses