About This Role
This Vice President of Operations role involves leading property operations for a multi-state HOA property management organization. The position focuses on driving operational excellence, strengthening client relationships, developing teams, and supporting the company's continued growth. It suits a hands-on leader with extensive property management experience, strong business acumen, and a proven ability to drive organizational performance.
Responsibilities
- Lead, mentor, and develop operational management teams to drive high performance, accountability, and professional growth
- Build high-performing teams through effective coaching, succession planning, and development
- Foster a culture of collaboration, continuous improvement, and service excellence
- Provide oversight of property operations, including financial performance, administrative functions, maintenance, and service delivery
- Establish and implement standardized operating procedures to drive consistency, efficiency, and compliance across the portfolio
- Evaluate operational performance, resolve complex challenges, and identify opportunities to enhance productivity and service quality
- Build and maintain strong relationships with HOA Boards and key clients, serving as a resource for escalated concerns
- Develop proactive client retention strategies and strengthen relationships with key accounts and watchlist communities
- Partner with executive leadership to develop and execute operational strategies aligned with organizational goals and growth objectives
- Identify opportunities to improve efficiency, strengthen service offerings, and support business growth
- Oversee financial performance and collaborate with operational leaders to ensure accurate budgeting and responsible financial management
- Identify revenue-generating opportunities and initiatives within WRMC
- Ensure compliance with applicable regulations, company policies, and industry standards while proactively mitigating operational risks
Requirements
- 10+ years of property management or hospitality management experience, including significant operational leadership responsibility, or an equivalent combination of education and experience
- Bachelor's degree in business or a related field preferred
- CMCA, AMS, and/or PCAM designations preferred
- Strong financial acumen, including budgeting, financial analysis, and operational performance management
- Proven ability to build client relationships, manage escalated concerns, and drive client retention
- Exceptional leadership, coaching, communication, and problem-solving skills
- Strategic mindset with the ability to translate business objectives into actionable operational plans
