About This Role
This newly created role on the Executive Leadership Team reports directly to the CEO and is responsible for the operational foundation supporting the company's growth. The Vice President of Operations will own Supply Chain & Vendor Management, Inventory Management & Logistics, Order Management & Fulfillment, Shop Execution, and Quality & Warranty across the Product and Rental lines of business. Success will be measured by KPIs tied to margin, cost control, fulfillment efficiency, inventory velocity, and quality.
Responsibilities
- Own vendor relationships and strategic sourcing, including transformer procurement through strategic partnerships and shop parts and material sourcing
- Build and maintain vendor scorecards; own cost-savings targets and vendor diversity goals
- Negotiate strategic supply agreements that balance cost, lead time, and quality
- Provide Sales and Inside Sales with timely pricing to support live quoting
- Own accurate, real-time inventory tracking across Sharon, South Carolina, and Alvin, TX
- Own inventory maintenance (condition, testing/certification currency, stock rotation) so everything on hand is sale-ready
- Build systems that give the sales team real-time visibility into what's in stock and available to ship
- Own shipping logistics, including carrier selection, routing, and freight cost management
- Drive measurably faster inventory turns
- Own end-to-end order management for Product and Rental post-order execution
- Own forecasting and visibility into made-to-order (MTO) production timelines, from order entry through invoicing
- Ensure on-time delivery across all facilities
- Lead shop operations across Sharon, PA; South Carolina; and the new Alvin, TX facility through dedicated Shop Manager(s)
- Direct workload across facilities based on capacity and specialization, with cross-trained teams who can flex between Product and Rental work
- Execute Shop Service work to the pricing and target margins set by the VP of Transformer Services, and report actuals against those targets
- Manage facilities as shared-service cost centers against defined SLAs: turnaround time, cost per order, and quality/accuracy
- Partner with the VP of Deployable Power Solutions on Rental execution SLAs (make-ready time, refurb cost per unit)
- Partner with the VP of Transformer Services on Shop Service quoting, margin guardrails, and execution
- Partner with the VP of Sales on product cost inputs, pricing support, inventory availability, and delivery commitments
- Work with the CFO on inventory cost accounting and the MSA/risk-management process
- Develop a strong Shop Manager to run day-to-day shop operations, and grow the supply chain function over time with a player-coach team leader
