This role assists in managing the daily operations of the bank to ensure efficient workflows, excellent customer service, regulatory compliance, and sound internal controls. The Assistant Vice President of Operations supports the development and implementation of operational policies and procedures, oversees key banking functions, assists with risk management, and helps ensure the bank operates in a safe, sound, and efficient manner. This position provides leadership, guidance, and support to employees while promoting a positive, professional, and customer-focused work environment.
Responsibilities
Process daily bank customer transactions at the teller line and drive up
Ensure transactions and processes are completed accurately, efficiently, and in accordance with bank policies
Balance transactions and verify cash totals
Reconcile ending cash balance according to teller system with manual cash count of drawer
Monitor and maintain cash count in drawer
Process loan payments
Handle a variety of miscellaneous products and services, including cashier’s checks, license stickers, and real estate taxes
Understand and promote FSB products and services to all customers
Identify opportunities to improve efficiency and reduce errors
Help resolve customer issues, transaction discrepancies, and operational problems
Provide backup support for critical operational functions as needed
Coordinate with technology providers and internal personnel to resolve system issues and maintain continuity
Promote a high standard of customer service throughout the bank
Learn customers’ names
Smile and greet the customer
Ensure a positive experience for the customer
Thank customers for business
Support consistent, professional communication with customers
Work collaboratively with lending, compliance, finance, and other departments to meet customer needs
Maintain the relationship-focused service standards expected of a community bank
Help ensure operations comply with applicable federal and state banking laws, regulations, and regulatory guidance
Support policies and procedures related to BSA/AML, Customer Identification Program (CIP), and other applicable compliance requirements
Assist with compliance monitoring, internal reviews, audit preparation, and regulatory examinations
Review operational exceptions, discrepancies, and control deficiencies and coordinate corrective action
Support fraud prevention, loss prevention, information security, and customer privacy efforts
Monitor adherence to dual-control requirements, segregation of duties, and other internal controls
Millions of jobs, with real people getting hired every day
200,000+
New jobs added daily
7,000,000+
Verified job listings
1,000,000+
Tailored applications submitted
Maintain accurate operational records and appropriate documentation
Support operations personnel and other employees
Assist with employee training and onboarding
Promote accountability with self and others
Assist with staffing schedules, workflow assignments, and cross-training
Address employee questions and operational concerns professionally and promptly
Promote teamwork, communication, confidentiality, and a positive workplace culture
Assist in developing, reviewing, and updating operational policies, procedures and risk assessments
Ensure procedures are documented, communicated, and followed consistently
Identify process gaps and recommend practical improvements
Help implement audit recommendations and track corrective actions through completion
Maintain operational checklists, reports, and supporting documentation
Assist management with evaluating operational risks and implementing safeguards
Assist in coordinating the core processing system and other operational technology needs
Work with the IT manager, vendors, and service providers to address system problems and implement improvements
Assist with user access reviews, system permissions, and other assigned technology controls
Support testing and implementation of system updates, new products, and operational changes
Help maintain business continuity and disaster recovery procedures and participate in testing as assigned
Assist senior management with operational planning and resource allocation
Prepare or review operational reports and exception reports as requested
Assist with special projects, new initiatives, and implementation of management decisions
Assist and review regulatory reporting and mandatory reporting to government agencies and critical vendors
Serve as backup to the VP of Operations or other designated management personnel when appropriate
Requirements
Associate's or bachelor's degree in business, finance, banking, or a related field preferred; equivalent banking experience may be considered
Banking experience preferred but not necessary: including bank operations, deposit services, or operational compliance
Relevant banking education or professional certifications are beneficial
Strong organizational, analytical, and problem-solving skills
Ability to manage multiple responsibilities and prioritize competing deadlines
Strong written and verbal communication skills
High level of accuracy and attention to detail
Sound judgment and ability to handle confidential information appropriately
Ability to identify risks, evaluate alternatives, and recommend practical solutions
Commitment to teamwork, accountability, and excellent customer service
Ability to adapt to changing regulations, technology, and operational needs
Maintain accurate, efficient, and reliable bank operations
Support compliance with applicable laws, regulations, and bank policies
Maintain effective internal controls and address identified deficiencies promptly
Provide effective leadership, employee development, and operational support
Resolve operational issues and customer concerns in a timely manner
Identify and implement process improvements
Support audit and regulatory examination readiness
Demonstrate professionalism, sound judgment, confidentiality, and teamwork
Benefits
Health insurance
Life insurance
Professional development assistance
Retirement plan
Important Details
Schedule: 40.0 hours per week
Work Environment and Physical Requirements
Work is primarily performed in a professional office and banking environment
Regular use of computers, banking systems, telephones, and standard office equipment is required
Occasional extended hours may be necessary for audits, examinations, system implementations, or other operational needs
Must maintain the confidentiality and security of customer, employee, and bank information
Reasonable accommodations will be provided as required by applicable law
We are your family owned and customer focused community bank, serving Eastern Colorado for over 100 years! Personalized customer service, local decision making and faithful dedication to our communities sets us apart from other financial institutions..
