About This Role
This key operational role supports the clinical leadership team and ensures that administrative, client service, and day-to-day hospital processes work effectively. The Veterinary Hospital Administrator coordinates administrative and reception functions, supports the wider team, and helps create an excellent experience for clients and their pets. It suits an organised, proactive, and people-focused individual who is confident taking ownership and enjoys solving problems.
Responsibilities
- Oversee the day-to-day administrative operations of the hospital, ensuring processes run efficiently and effectively
- Support the reception and client-service teams to maintain a consistently professional and welcoming service
- Coordinate diaries, appointment scheduling, and administrative processes to support effective patient flow
- Manage administrative staff rotas, holidays, and absence, ensuring appropriate staffing levels are maintained
- Supervise, support, and develop reception and administrative team members
- Maintain high standards of client communication and customer service
- Handle client concerns and complaints with professionalism, empathy, and sensitivity
- Support the recruitment, onboarding, and induction of new team members
- Maintain accurate personnel, administrative, and operational records
- Support invoicing, payment processes, debt management, and insurance administration where required
- Monitor administrative processes and identify opportunities to improve efficiency and the overall running of the hospital
- Coordinate relationships with suppliers and external service providers
- Support stock, purchasing, and general hospital resource management as required
- Assist with health and safety, data protection, confidentiality, and other regulatory requirements
- Support the clinical leadership team with meetings, reports, KPIs, and operational information
- Help to develop and maintain hospital policies, procedures, and standard operating processes
- Promote effective communication between veterinary surgeons, nurses, reception, administration, and management
- Help to create a positive, professional, and supportive working environment
- Take on other reasonable administrative and operational responsibilities to support the effective running of the hospital
Requirements
- Highly organised, confident, and approachable, with the ability to keep on top of multiple priorities in a busy hospital environment
- Previous experience in an administrative, operational, or team leadership role
- Strong organisational and communication skills
- Confident coordinating people, processes, and competing priorities
- Excellent communication and interpersonal skills
- Ability to build positive relationships with both clinical and non-clinical teams
- Comfortable handling sensitive conversations, client concerns, and complaints
- Proactive approach and looks for ways to improve how things are done
- Pays close attention to detail
- Can remain calm and professional in a busy, sometimes unpredictable environment
- Confident using administrative systems and Microsoft Office
- Takes pride in delivering a high standard of client service
- Supportive, approachable, and able to bring out the best in others
Important Details
- Schedule: 40 hours per week Monday - Friday
- On-call rota: small share of weekends (phone support only)
About the Company
DNA Vetcare is an independent, vet-led veterinary group with a growing network of practices and hospitals across the UK. Founded in 2006 by experienced veterinary surgeons, the company focuses on doing what is right for its teams, clients, and patients, providing high standards of veterinary care while nurturing and empowering its teams.
