Veterinary Hospital Administrator

About This Role

This role is critical to the success of the hospital, ensuring a positive culture built on shared values and direct communication, creating operational efficiencies, and problem-solving to improve client service and employee engagement. The Hospital Administrator typically acts as the "Integrator" on the hospital's accountability chart and participates in leadership meetings, exercising sound judgment and the willingness to make decisions.

Responsibilities

• Communicate the practice's values and mission to the team
• Motivate staff and help build and maintain morale
• Uphold core values and standards
• Hold regular staff meetings, including mandatory training on standards of service and care
• Promote a cooperative working environment among staff members
• Perform as necessary to help the hospital function as a unit
• Promote continuous quality improvement (CQI) to ensure the practice's success and achieve the vision
• Oversee the business activities of the hospital
• Hire and train hospital staff
• Work with finance to prepare and manage budgets
• Monitor and analyze key performance indicators
• Set fees
• Maintain inventory and an inventory control system
• Manage the hospital software
• Implement safety and security procedures

Requirements

• Veterinary experience
• Ability to analyze various sources of data to establish priorities and initiate operational programs
• Sound personal judgment in decision-making
• Capable of leading, managing, and coaching staff at all levels
• Demonstrated competence in all aspects of staff management, including hiring and firing
• Demonstrated ability to show empathy toward clients and treat animals with respect and compassion
• Excellent interpersonal communication skills
• A commitment to outstanding client service
• Demonstrated competence in budgeting and financial reporting, including reading and analyzing a P&L statement
• Solid math and Excel/spreadsheet skills
• Three years of supervisory experience
• Ability to lift objects weighing 40 pounds without assistance and objects weighing more than 40 pounds with assistance
• Availability to occasionally work uncommon hours and overtime, and to be subject to recall for business emergencies

Nice to have:

• Certified Veterinary Practice Manager designation or equivalent work experience
• Bachelor's degree in business or related field
• Three years or more of managing a veterinary practice