Vendor Quality Manager

About This Role

This business-critical role provides senior quality oversight, supplier assurance, and operational support, with a main focus on the European supply and customer base. The Vendor Quality Manager will join the Global Quality team to maintain robust quality and compliance standards.

Responsibilities

• Lead and manage the European supplier audit and quality programme
• Drive resolution of quality and compliance issues from suppliers and customers using structured root-cause and corrective-action approaches
• Ensure products and suppliers meet Brand Addition, client, and regulatory requirements before approval and ongoing use
• Ensure suppliers are aligned with all Brand Addition global CSR policies
• Support internal teams and clients by strengthening supplier performance and quality assurance processes
• Travel within the UK and Europe to conduct onsite audits
• Provide ongoing training and guidance to Internal Staff ensuring full understanding of the importance of Vendor Management to the business

Requirements

• Proven experience in a senior quality or supplier quality role within a consumer products or supply-chain-led business
• Strong background in supplier audits, assessments, and corrective action management
• Good understanding of Ethical & Social Audits: SMETA, BSCI, WRAP, SA8000 and ISO Certifications - ISO9001 (Quality) ISO45001 (Health & Safety)
• Familiarity with quality assurance within consumer products, including product testing, inspections, and compliance requirements
• Ability to build strong relationships with Suppliers and encourage a culture of continuous improvement
• Structured, pragmatic approach to issue resolution and continual improvement
• Ability to work cross-functionally with purchasing, compliance, warehouse, product, and client teams
• Excellent written and verbal communication skills, with confidence engaging suppliers and stakeholders

Important Details

• Working pattern: Full-Time
• Work format: Hybrid – minimum 3 days in the office

About the Company

Brand Addition is a leading creative branded merchandise agency, partnering with some of the world’s most recognisable brands. They deliver high-quality branded products and packaging globally, with quality, compliance, and service at the heart of everything they do.