QSS Bangladesh
is looking for
Vendor Manager - Property Maintenance
Job Description / Responsibility
QSS Bangladesh is looking for a responsible and experienced
Property Maintenance Vendor Manager
to manage and develop our network of maintenance contractors across the United States.
The selected candidate will be responsible for:
- Recruiting and onboarding qualified vendors, technicians, and contractors.
- Contacting HVAC, plumbing, electrical, appliance repair, general maintenance, and other service providers.
- Verifying contractors’ licenses, insurance, certifications, W-9 forms, and vendor documents.
- Explaining company policies, payment procedures, and work-order requirements to vendors.
- Assigning work orders based on location, availability, qualifications, and pricing.
- Negotiating service charges, trip fees, labor costs, and repair estimates.
- Following up with vendors regarding appointments, diagnoses, estimates, completion reports, invoices, and supporting photographs.
- Maintaining accurate vendor records, coverage maps, and performance reports.
- Monitoring vendor performance, communication, response time, service quality, and professionalism.
- Resolving vendor-related issues, delays, cancellations, and client concerns.
- Ensuring all work orders are completed within the required timeline.
- Preparing daily reports on vendor calls, onboarding progress, assigned work orders, pending estimates, and completed jobs.
- Coordinating closely with the operations and property maintenance teams.
Educational Requirements
- A Level
- O Level
- Bachelor/Honors
- Skills Required: Property Management, Property Preservation
Experience Requirements
- At least 1 year(s)
- The applicants should have experience in the following business area(s): Property Management & Preservation Services
Additional Requirements
- Strong verbal and written English communication skills.
- Confidence in making outbound calls to contractors in the United States.
- Good negotiation and relationship-management skills.
- Ability to handle multiple work orders and vendors simultaneously.
- Strong follow-up, reporting, and organizational abilities.
- Basic knowledge of property maintenance services is preferred.
- Proficiency in Microsoft Office, Google Workspace, CRM systems, and dialer software.
