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This Vendor Manager role focuses on overseeing the performance, governance, and continuous improvement of multiple BPO call center vendors for a telecommunications organization. The position is central to ensuring high-quality customer experiences across various channels and driving AI/GenAI-enabled transformation. It suits a professional who can act as a strategic liaison between internal teams and external partners, ensuring operational excellence, innovation, and cost efficiency.
Nice to have:
A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from its strategic partners, robust IBM technology, and Red Hat, IBM Consulting provides the tools to drive meaningful change and accelerate client impact. Its culture of growth and empathy focuses on long-term career development while valuing unique skills and experiences.
Headquarters
Quezon City, National Capital Region
Open jobs
326
Website
ibm.com