Vendor Manager

About This Role

This role is key to building strong relationships with third-party maintenance vendors for the company's single-family homes portfolio. It involves creating and managing a robust vendor network for Repairs and Maintenance (R&M), Turn, and Renovation services, while optimizing performance against KPIs and ensuring SLA adherence. The position suits a strategic, data-driven individual with a strong background in vendor relationship management.

Responsibilities

• Create and nurture mutually beneficial relationships with third-party maintenance vendors
• Build and manage a vendor network that meets R&M, Turn, and Renovation demand and operational needs
• Drive vendor performance against established KPIs and ensure adherence to SLAs
• Drive product adoption of the vendor portal
• Utilize reporting and analytics to make data-driven decisions that enhance operational effectiveness
• Conduct market visits to review vendor quality, build rapport, and vet potential new vendors
• Deliver and review vendor performance feedback to the vendor network on a monthly and quarterly basis
• Identify sourcing gaps, prioritize needs, and recruit vendors
• Negotiate and establish set pricing structures to optimize cost management
• Serve as the vendor's voice to internal Roofsters, ensuring effective communication and collaboration
• Provide support to the internal operations team, demonstrating adaptability in addressing operational challenges
• Manage, document, and resolve escalations
• Collaborate and work cross-functionally in a team environment

Requirements

• 5+ years of experience leading, developing, and growing vendor relationships
• Experience with residential Repairs and Maintenance field operations
• Strong analytical capabilities to evaluate performance and an understanding of fair and optimal pricing structures
• Excellent planning, organization, and delivery skills, and comfortable in high-pressure situations
• Excellent attention to detail
• Ability to communicate effectively with internal stakeholders and external customers
• Excellent interpersonal skills and effective communication to work successfully with a range of stakeholders, including regional employees, field staff, office staff, executive leadership, and external customers
• Thrives in a fast-paced and startup environment
• Tech-savvy
• Experience in making data-driven decisions utilizing reporting
• Proficient in Google Suite applications, including Docs, Sheets, and Slides with demonstrated expertise in efficient document creation, collaboration, and data management
• Must be authorized to work in the U.S. and we are unable to sponsor H1-B Visas at this time

Benefits

• Generous PTO Policy
• 12 Paid Holidays
• Volunteer Time Off
• Paid Parental Leave
• 401k Program
• Wellness and home office/cell phone subsidies
• Robust health, dental, vision insurance, and more

Important Details

• Travel required: up to 3 days per week, twice monthly
• Any offer of employment is conditioned upon the successful completion of a background investigation

About the Company

As a leading end-to-end investment platform for single-family rental homes, Roofstock's mission is to reinvent the rental housing ecosystem. The company successfully merges a passion for helping investors build wealth through real estate with cutting-edge technology. With a team of over 750 employees, Roofstock closed its Series E funding round in 2022, raising $240 million. It has offices in the Bay Area and New York City and has acquired Stessa (financial and asset management software), RentPrep (tenant screening and placement service), and Mynd (property management platform). In 2025, Roofstock took an ownership stake in Casago (short-term rental management services), expanding its platform to support both long-term and short-term rental investment services.