Vendor Manager

About This Role

This contract role supports the management of a strategic technology supplier portfolio within a leading financial services organization. It offers an opportunity to work with key technology partners, internal stakeholders, and senior leadership teams to ensure suppliers meet contractual, performance, risk, and regulatory requirements. As part of the Technology Supplier Management function, you will monitor supplier performance, coordinate governance activities, support regulatory and audit engagements, and drive continuous improvement across the third-party supplier ecosystem.

Responsibilities

• Support the management and governance of strategic technology suppliers
• Coordinate supplier governance forums, performance reviews, and Executive Business Reviews (EBRs)
• Monitor supplier performance against contractual obligations, service level agreements (SLAs), and key performance indicators (KPIs)
• Prepare and maintain supplier dashboards, scorecards, reports, and management information
• Record, track, and report supplier risks, issues, actions, and control gaps through to resolution
• Support regulatory, audit, assurance, and third-party risk management activities, ensuring documentation and supporting evidence are maintained and provided within agreed deadlines
• Maintain supplier due diligence records, sourcing registers, compliance trackers, and governance documentation
• Coordinate stakeholder feedback and supplier relationship reviews to identify opportunities for service improvement
• Communicate policy updates and governance requirements to relevant suppliers
• Maintain supplier documentation repositories, ensuring records remain accurate, up to date, and audit-ready
• Identify opportunities to improve supplier performance, governance effectiveness, operational efficiency, and cost optimization
• Act as a key point of coordination between internal stakeholders and strategic technology suppliers

Requirements

• Experience in supplier management, vendor management, governance, risk, compliance, procurement, technology operations, or a related business function
• Strong organizational skills, with the ability to manage multiple priorities and competing deadlines
• Excellent stakeholder management, communication, and relationship-building skills
• Strong analytical and reporting capabilities, with excellent attention to detail
• Experience working with performance metrics, dashboards, and management reporting
• Ability to identify risks, track actions, and ensure timely follow-up and resolution
• Proficiency in Microsoft Office applications, particularly Excel and PowerPoint

Nice to have:

• Experience working in banking, financial services, or another highly regulated environment