About This Role
This Vendor Manager role supports the commercial, sales, and operational objectives of IRIS Networks by sourcing and managing third-party network services. It is a hands-on position for someone who enjoys working across teams, building strong vendor relationships, negotiating commercially sound agreements, and helping turn complex telecommunications requirements into workable solutions for customers.
Responsibilities
- Partner with Sales to obtain, validate, and document vendor pricing and service options for transport, Internet, dark fiber, wavelength, colocation, wireless, and other off-net services
- Negotiate vendor pricing, service offerings, service-level commitments, and contract terms that support IRIS
- Administer vendor agreements, amendments, exhibits, service orders, and related contract records
- Review vendor proposals, pricing, contracts, and other documentation for accuracy, completeness, commercial reasonableness, and alignment with company standards
- Maintain accurate contract information, including pricing, key terms, renewal and notice requirements, expiration dates, and vendor obligations
- Maintain Vendor Management information and tools within Salesforce/VISION, including products, service areas, pricing resources, PMT, contract records, and reports
- Monitor vendor performance, recurring service issues, SLA performance, and potential service-credit opportunities, coordinating escalations through resolution
- Maintain vendor contacts, escalation paths, operating procedures, and supporting documentation
- Partner with Sales and Operations to resolve vendor-related quoting, ordering, service, and escalation issues
- Identify opportunities to improve processes, data quality, automation, quoting speed, and overall operational efficiency
- Keep internal stakeholders and management informed regarding contracts, quotes, negotiations, and vendor escalations
Requirements
- Bachelor
- At least 3 years of experience in vendor management, carrier relations, telecommunications, procurement, contract administration, or a related commercial role
- Experience sourcing or managing telecommunications services such as transport, Internet, dark fiber, wavelength, colocation, or wireless services
- Experience reviewing and negotiating pricing, service terms, SLAs, and commercial agreements
- Experience with Salesforce or a similar CRM/vendor-management system
- Strong analytical, organizational, negotiation, communication, and problem-solving skills
- Ability to manage multiple priorities, maintain accurate records, meet deadlines, and work independently
- Ability to build productive relationships across internal teams and external vendor organizations