This Vendor Manager role focuses on critical environments, establishing, maintaining, and optimizing strategic relationships with third-party vendors and service providers. Working with the Customer's Facilities Manager, the Vendor Manager acts as the primary point of contact for vendors, leading performance management, business reviews, and continuous improvement initiatives. The role involves regular communication to address issues, track performance, identify improvement opportunities, and ensure accurate billing and invoice justification.
Responsibilities
Lead weekly meetings with the client's Operations teams to review vendor performance, address administrative and operational challenges, resolve outstanding issues, and drive accountability for corrective actions
Maintain consistent, proactive communication with the client's Operations teams to identify emerging concerns, provide updates on vendor-related matters, and ensure alignment between vendor management initiatives and operational priorities
Establish, maintain, and optimize strategic relationships with third-party vendors and service providers supporting all data center systems including fire/life safety, mechanical, electrical, cabling, critical environments, and digital systems
Serve as primary point of contact for all vendors working within assigned facilities
Lead vendor performance management, business reviews, and continuous improvement initiatives
Monitor vendor compliance with contractual obligations, service level agreements, and performance standards
Track and analyze vendor performance including Work Order completion rates, response times, and quality of service
Maintain regular communication with vendors to address issues, discuss performance, and identify improvement opportunities
Verify and ensure accurate billing and invoice justification based on Corrigo system data
Process vendor payments in accordance with contractual terms and approval workflows
Implement comprehensive warranty management program to track, enforce, and maximize the value of warranties on vendor-provided services and equipment
Establish and maintain centralized repository of all active warranties
Monitor warranty expiration dates and coordinate timely claims for covered repairs and replacements
Manage all aspects of vendor training to ensure familiarity with data center operations and critical systems
Provide advance training and notification to all contractors regarding the data center's critical functions and work requirements, including incident contact response lists
Ensure Data Center Work Rules are well-understood among all vendors and contractors
Coordinate vendor onboarding activities including system access setup, documentation collection, and stakeholder introductions
Millions of jobs, with real people getting hired every day
200,000+
New jobs added daily
7,000,000+
Verified job listings
1,000,000+
Tailored applications submitted
Maintain all vendor-related documentation including contracts, service agreements, insurance certificates, and compliance records
Ensure compliance with all regulatory laws and guidelines as they relate to vendor operations within the data center's infrastructure
Prepare and report on vendor KPIs to track performance against established targets
Provide technical input and support to facility projects and modifications involving vendors, including construction support, commissioning, and final acceptance
Develop, review, and approve vendor work efforts including Mission Critical Statements for assigned facilities and systems
Identify vendor performance issues and implement corrective action plans
Conduct regular vendor business reviews to assess performance and alignment with facility objectives
Drive continuous improvement initiatives with vendor partners and implement best practices
Alert management of vendor performance issues or building discrepancies requiring escalation
Perform additional job duties as requested
Directly supervise assigned personnel
Carry out supervisory responsibilities in accordance with the policies enumerated with Jones Lang LaSalle and applicable laws
Interview, hire, and train employees
Plan, assign, and direct work
Appraise performance
Reward and discipline employees
Address complaints and resolve problems
Requirements
Hands-on experience working in a data center/critical facility, including UPS systems, emergency generators, and switchgears
High School diploma or GED equivalent
Seven to ten years of engineering experience or equivalent industry experience
Five to seven years supervisory experience
Moderate knowledge of a variety of manual trades such as carpentry, electromechanical repair, etc.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to read, analyze, and interpret technical procedures, or governmental regulations and codes
Ability to write routine reports and correspondence
Ability to speak effectively before small groups of tenants or fellow employees
Demonstrated verbal/written communication skills
Ability to use drawings, specifications, shop math and various measuring or testing instruments
Working knowledge or the capability of developing proficient knowledge of Microsoft Word, Microsoft Excel, Outlook and Microsoft Access and any other software packages
Must be able to professionally interact with tenants and contractors
Demonstration of leadership ability, presentation capabilities and organization skills
Walking large, campus-like settings
Frequent walking, climbing, bending, kneeling, lifting, stooping, and working/extending overhead
Lifting a minimum of 50 lbs.
Climbing stairs and navigating rooftops to access equipment
Candidates must be authorized to work in the United States without sponsorship
Nice to have:
Corrigo Experience
MCIM / Salesforce Experience
Zendesk Experience
Service Now Experience
Benefits
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay
Important Details
Application deadline: ongoing until candidate identified
About the Company
JLL empowers people to shape a brighter way by combining world-class services, advisory, and technology for clients. JLL operates 40 sites for the customer, which includes campuses and individual data centers, providing sourcing and vendor management support. The company has been supporting the customer since 2021, and the relationship has grown as the customer's business has expanded, assisting in establishing new sites across the United States.
We’re a leading professional services firm that specializes in real estate and investment management.
