The Vendor Manager operates and matures CyncHealth's organization-wide vendor management, procurement, and contract lifecycle program. This role focuses on lifecycle administration and deliverable tracking for vendor contracts, while also supporting revenue-generating contracts to ensure high-quality service delivery and compliance with contractual obligations. The position leads the procurement process and partners with departmental vendor owners to support effective oversight of strategic vendors.
Responsibilities
Operate and mature the organization’s vendor management program, including tracking vendor performance metrics, reviewing deliverables, and conducting regular performance assessments
Develop program procedures to manage contractual requirements, including SLAs and deliverables, for both vendor contracts and revenue-generating contracts to ensure they are completed in alignment with contractual obligations
Serve as the organization’s subject matter expert for vendor management and procurement processes and provide education and guidance to internal stakeholders
Lead and administer procurement activities through a cross-functional process from business request through vendor selection and contracting
For routine vendors, manage the procurement workflow in coordination with the requesting department
For strategic vendors, partner with the designated vendor owner and appropriate cross-functional stakeholders
Coordinate requests for proposals, vendor evaluations, scoring activities, sole-source documentation, and other procurement records as required by organizational policy
Ensure procurement activities and supporting documentation comply with CyncHealth’s procurement policy and applicable organizational requirements
Coordinate the contract lifecycle for vendors and revenue-generating agreements, including intake, routing, execution, amendments, renewals, and terminations
Co-own the contract repository with the Legal Department and ensure executed agreements, amendments, insurance certificates, and related records are complete and current
Monitor contract milestones, notice periods, renewal dates, deliverables, and other administrative obligations and communicate upcoming requirements to responsible owners
Partner with departmental vendor owners, who retain responsibility for day-to-day vendor performance and relationship management
For strategic vendors, work with the designated vendor owner to establish and maintain an appropriate cadence of routine business reviews
Facilitate performance review processes by maintaining scorecards, tracking contractual deliverables and SLAs, documenting issues, and coordinating follow-up actions
Manage vendor corrective action plans and escalate repeated SLA failures, missed deliverables, unresolved issues, or material performance concerns to appropriate leadership
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Support consistent documentation of vendor review outcomes, decisions, action items, owners, and due dates
Partner with Legal, Finance, departmental vendor owners, and other stakeholders to support appropriate review and oversight throughout the vendor and contract lifecycle
Coordinate completion of required vendor due diligence and risk management activities in accordance with established organizational processes
Support interdepartmental efforts to meet operational and strategic objectives
Manage assigned business functions in alignment with the strategic plan and leadership expectations, including development and implementation of OKRs or supplemental business function strategic planning to meet organizational objectives
Ensure vendors comply with company policies, legal regulations, and data security requirements
Protect assets and the integrity, security, and privacy of information entrusted to or maintained by the organization
Model CyncHealth’s values and Code of Conduct
Other duties as assigned
Requirements
Bachelor’s degree in business administration, supply chain management, logistics, or a related field
3 years’ experience in vendor management, procurement, or supply chain operations
Strong contract negotiation skills
Ability to analyze market trends, evaluate vendor performance, and manage data accuracy
Ability to foster collaboration across teams and departments
Strong conflict resolution and interpersonal skills
Strong communication and presentation skills
Strong organizational and time management skills
Ability to work on a computer for extended periods of time
Ability to stand or sit for extended periods of time
Must be authorized to work in the United States
Benefits
Medical, Dental, & Vision
20 days paid time off annually
9 paid holidays annually
Long & short-term disability (fully paid by CyncHealth)
Life Insurance (fully paid by CyncHealth)
401(k) with 4% matching & immediate vesting
Parental Leave
Pet Insurance
Other voluntary benefits
Important Details
Schedule: Monday-Friday, 8:00 AM-5:00 PM, with extended hours possible as operational deliverable deadlines emerge
Physical requirements: Light work requiring exertion up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects
About the Company
CyncHealth is a statewide Health Information Exchange (HIE) focused on achieving healthcare transformation through community betterment and collaboration while protecting the security and privacy of medical information. The company leads a health data utility, advancing interoperability, and improving healthcare.
