About This Role
This role is responsible for providing excellent guest service, including maintaining the bell station, handling guest luggage, offering directions, assisting the front desk with phone calls, and delivering items to guest rooms. It suits an individual who is proactive and contributes to the success of the property.
Responsibilities
- Open and close vehicle doors for guests
- Check guest luggage for both day and overnight visits
- Assist guests with storing and retrieving their luggage, and if requested, from their vehicle
- Utilize bell carts to transfer luggage and packages to and from rooms, vehicles, and/or loading areas
- Maintain and clean the designated lobby station and baggage room
- Ensure that the lobby area and front exterior/interior of the hotel are neat and clean at all times by picking up trash and adjusting furniture to proper positions
- Stand by ready to assist guests, greeting and welcoming guests to the hotel
- Assist in providing travel directions, recommendations for local attractions, restaurants, and other services
- Answer phones to assist PBX/Guest Calls
- Restock supplies at the front desk, business center, and grab and go (e.g., cookies, paper supplies)
- Promptly report all emergencies, accidents, injuries, missing articles, damage, mechanical problems, and safety hazards to management
- Maintain a neat, clean, and well-groomed appearance
- Adhere to hotel taxi stand requirements and agreements
- Adhere to all company policies and procedures
- Follow safety and security procedures and rules
- Know department fire prevention and emergency procedures
- Utilize protective equipment
- Report unsafe conditions to supervisor/manager
- Report accidents, injuries, near-misses, property damage or loss to supervisor/manager
- Provide for a safe work environment by following all safety and security procedures and rules
- Assist other Front Desk Personnel when needed
- Perform any related duties as requested by supervisor/manager
Benefits
- 401(k)
- Disability insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Room discounts
- Employee food and beverage discounts
Important Details
- Schedule: The hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week
About the Company
Driftwood Hospitality Management empowers its associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. The company is renowned for its fully integrated approach to hospitality services with outstanding client service.
