Valet

About This Role

This role is for a Valet Attendant responsible for warmly greeting guests, directing vehicles, and parking and retrieving guest and hotel vehicles. It suits an individual who enjoys interacting with people in a fast-paced environment and can provide excellent customer service.

Responsibilities

• Welcome guests to the hotel
• Direct guests and vehicles on the front drive
• Park and retrieve guest and hotel vehicles
• Be knowledgeable about hotel rooms, services, and features and relay information to guests
• Assist with luggage and conduct hotel room orientations
• Deliver amenities and other items to guest rooms
• Follow hotel guidelines and talking points
• Drive hotel vehicles off property short distances for guest drop-offs and pick-ups or as requested for item retrievals

Requirements

• Minimum of two years
• Minimum of two years
• Excellent telephone etiquette
• Exceptional guest recovery skills
• Enjoy interacting with people in a fast paced environment
• Excellent organizational and time management skills
• Must possess a positive attitude
• Must be willing to participate in a learning environment
• Must integrate company values throughout all interactions
• Must be dependable and available to work within the resort on weekends, nights and/or holidays based on business demands

Nice to have:

• College Degree
• Experience in a luxury hotel

Important Details

• Schedule: Must be available to work weekends, nights and/or holidays based on business demands

Physical Requirements

• Ability to stand for extended periods of time (approximately six hours)
• Ability to bend, stoop, squat, and stretch to fulfill tasks
• Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing
• Ability to lift 50 lbs. on a regular basis