About This Role
This valet position is for an individual committed to delivering top-notch customer service and enhancing the profitability of operations. The role involves safely parking and retrieving vehicles, ensuring keys are secure, and maintaining a clean and organized parking area.
Responsibilities
- Promptly and safely park and retrieve vehicles following company policies and procedures
- Ensure keys are securely stored
- Adhere to company policies and safety guidelines at all times
- Greet guests warmly and professionally, establishing a positive first impression
- Effectively communicate parking procedures and fees to guests
- Assist customers with any questions or concerns they may have and handle any issues in a calm and professional manner
- Coordinate with fellow team members to ensure efficient service delivery
- Foster a collaborative and supportive team environment, treating colleagues as an extension of your work family
- Assist team members during peak times or when needed, promoting a sense of unity and cooperation within the department
- Provide outstanding customer service by promptly assisting guests with their parking needs and answering any questions or concerns
- Exhibit a friendly and courteous demeanor, always willing to go the extra mile to meet guest expectations
- Maintain cleanliness and organization of the parking lot and surrounding areas, including clearing any debris or trash
- Provide additional customer service assistance as needed, such as carrying bags or assisting with directions
- Maximize revenue by efficiently managing parking spaces and ensuring all fees are collected accurately
- Report any maintenance issues or equipment malfunctions promptly to minimize downtime
Requirements
- High school diploma or GED
- Excellent communication and interpersonal skills
- Strong sense of accountability and responsibility
- Ability to work effectively in a team environment
- Reliable, friendly, and ability to create a lasting impression
- Physical ability to move quickly and lift heavy items (up to 50 lbs.)
Nice to have:
- Previous valet or customer service experience
Benefits
- Tips
- Flexible Spending Accounts
About the Company
Ace is a leading parking management expert with over 75 years in business. The company operates with core values of accountability, communication, family, exceptional service, and profitability, and is committed to treating clients, partners, guests, and team members with utmost respect and courtesy.
