About This Role
This valet role provides high-quality service to guests in a friendly atmosphere, acting as the first point of contact for arrivals at the restaurant and assisting with parking. The position suits a customer-oriented individual who can work under pressure and effectively communicate with guests and coworkers.
Responsibilities
- Assist guests with parking and retrieving their cars as they arrive and depart from the restaurant
- Greet guests within 2 minutes of arrival and departure and offer a sincere farewell to all guests
- Retrieve guests' cars within 8 minutes from request while maintaining safety and care
- Answer questions regarding restaurant hours of operations, menu items, and assist guests with any other requests as needed
- Inform all guests of parking policy and procedures as they arrive
- Safely and efficiently park and organize guest vehicles to maximize space and maintain accessibility
- Multi-task between assisting guests as they arrive and depart
- Drive all vehicles with care and caution, following all traffic laws, safety guidelines, and company policies
- Ensure that all guest belongings remain untouched and all vehicles are returned in the same condition as received
- Collect guest information in the handheld device, park the vehicle, record its location, store the key securely, and retrieve the vehicle using the device
- Process payments efficiently and accurately
- Report any incidents, damage, or safety concerns to management immediately
- Perform other related duties as assigned by management to support operational needs
- Report for work on time and uphold expectations for attendance, uniform, and professional conduct
Requirements
- Ability to take care of customer needs while following company procedures
- Ability to complete assigned tasks under stressful situations
- Ability to work safely by following all safety policies and procedures
- Ability to actively attend to, convey, and understand the comments and questions of others
- Ability to communicate effectively with coworkers, guests, and management to ensure all needs are met
- Ability to receive and follow directions from supervisors; follow direction of computer-generated tickets
- Ability to work together with a team in a positive manner to achieve a common goal
- Ability to exhibit a cheerful demeanor toward others
- Neat and well-groomed appearance
- No previous experience required; however, it is preferred
- Must be at least 18 years old
- Must have valid driver's license
Important Details
