Valet

About This Role

This valet parking attendant role is a key part of the Guest Services team, creating a memorable first impression for guests. It involves welcoming guests, assisting with car doors and luggage, parking and retrieving vehicles, and providing information about the hotel and local area. The position suits an engaging individual who enjoys interacting with people and delivering exceptional service.

Responsibilities

• Help guests discover their “Wanderlust” experience
• Provide exceptional customer service by being engaging and taking sincere interest
• Interact with all guests, welcoming each to the hotel
• Open car doors for guests arriving by motor vehicle
• Park and retrieve guests’ cars as needed
• Assist guests in securing other forms of transportation as needed
• Work together with other attendants to ensure each guest has a personalized experience and open doors for all guests
• Assist lobby attendant in keeping the entrance area clean and organized
• "Be the difference" with all guests and employees and do more than just “the norm"

Requirements

• At least one year in a customer service role with high guest interaction
• Valid Driver's License with no infractions for at least 6 months
• Ability to solve problems when they arise
• Ability to work in a team environment
• Pleasant and helpful personality
• Must be able to work a full shift standing and running to retrieve cars
• A strong desire to make an impact on other people
• An outgoing and engaging personality
• Excellent verbal communication skills
• Ability to work in a fast-paced setting
• Must be available to work various shifts including weekends and holidays

Nice to have:

• Hospitality industry experience

Benefits

• Medical, Dental, Vision, Disability, & Life Insurance (for Full-Time Non-Union Associates)
• 401(k) Plan with a company match
• PTO: 14 days for the first 3 years (for Full-Time Non-Union Associates)
• Holidays: 7 paid holidays and 2 floating holidays (for Full-Time Non-Union Associates)
• Employee Room Rate Discounts
• Sick Time: Accrue 1 hour for every 30 hours worked (for Part-Time Associates)
• Recognition programs

About the Company

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Its platform includes Benchmark Resorts & Hotels, Axiom Hospitality, and PYRAMIDWORKS. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships. Hotel Max, a 163-room property in downtown Seattle, is part of the Pyramid Global Hospitality family.