UX Researcher / ResearchOps

About This Role

This UX Researcher / ResearchOps specialist role at XTB focuses on conducting qualitative and quantitative user research for B2C products and coordinating research activities across the organization. The position is at a Regular/Mid level and involves working with an experienced team in the financial industry.

Responsibilities

• Prepare and implement an effective research strategy
• Collaborate with the research team and the Product Tech team through regular meetings and status syncs
• Independently conduct qualitative and quantitative research, as well as summarize and present findings from evaluative and exploratory research using analytical, research, and reporting tools
• Translate qualitative and quantitative research insights into design initiatives
• Set up and maintain the user research environment (including tools)
• Create and maintain a UX research repository
• Regularly analyze and report insights from customer feedback
• Present research findings across the organization and maintain ongoing communication regarding research with program teams

Requirements

• Minimum 5 years of experience as a UX Researcher or within a UX research department
• Documented experience (in the form of case studies / a portfolio of research projects) in conducting quantitative and qualitative research on B2C products (experience with research projects in fintech, banking, investments, or multi-market mobile apps is a strong plus)
• Proficiency in gathering qualitative data as well as quantitative data from analytics tools, including connecting the dots and proper data triangulation
• At least basic knowledge of AI tools and AI-driven research processes, along with the ability to explain them and demonstrate practical use cases in daily work
• Experience in coordinating evaluative and exploratory research conducted within the UXR team
• Ability to create clear, systematic, and stakeholder-valued documentation of your work-especially reports, dashboards, and metrics
• Knowledge of calculating UX product metrics and KPIs
• Ability to create research reports, analyze and categorize observations, draw actionable conclusions, and deliver practical recommendations that product teams actually want to use
• Commitment and openness to continuously optimizing your workflow and refining research methods
• Focus on problem-solving and achieving goals over sticking strictly to an ideal process
• Effective teamwork, particularly strong collaboration and mutual support skills
• English proficiency at a minimum B2 level

Benefits

• Real influence on the development of the company and the product