About This Role
This role involves developing expertise within a high-caliber team, working on various client challenges to excel in technology and software solutions. You will be a significant player in ambitious projects, experiencing the daily life of clients and contributing to digital transformation.
Responsibilities
- Conduct user research activities to support discovery of user needs and evaluation of user performance, including a range of moderated and unmoderated usability testing as well as various user research methods (surveys, diary studies, interviews) depending on the problem space
- Perform content-related user research activities including card sorts, tree jack testing, content understanding, and content discovery
- Prepare research reports
- Give presentations to communicate research insights and recommendations
- Add relevant insights to the design system specifications
- Add insights to the UX research repository for future reuse
Requirements
- Post-secondary education mandatory
- More than ten (10) years' experience as a UX Researcher
- Experience in artificial intelligence (AI), specifically Claude Code
- Experience in conducting all the following research activities:
- User interviews
- Usability testing
- Accessibility testing
- Demonstrated ability to scope, plan, manage, and execute all aspects of user research studies including:
- Determining appropriate research methods
- Defining research plan
- Recruiting participants
- Research moderation
- Data collection and analysis
- Documentation, insights and presentation of actionable recommendations
- Making recommendations specific to a variety of UX activities including but not limited to:
- Information architecture (IA)
- Content design
- Interface design
- Service design
- Applying research ethics, data privacy, accessibility, and inclusive lenses to all stages of research activities
- Experience working in Agile product team environments
- Spoken and written English required
Nice to have:
- Government of Canada security clearance (Reliability)
- Former public sector work experience
About the Company
Levio is a leader in digital transformation, valuing diversity and inclusion and aiming to create a healthy, accessible, and rewarding work environment.
