UX Researcher

About This Role

This UX Researcher role involves uncovering what matters most to teachers and learners to help shape digital education products used globally. The researcher will lead focused projects and contribute to larger strategic programs, using both generative and evaluative methods to understand customer needs, test ideas, and improve products throughout the design process. The role also supports strengthening consistent and scalable research practices within the Education UX Research team.

Responsibilities

• Scope, plan and conduct research using methods such as interviews, surveys and usability testing
• Select appropriate qualitative and quantitative methods for the research objectives and project context
• Recruit representative participants and coordinate incentive payments in line with research ethics and data privacy requirements
• Analyse and synthesise evidence, presenting clear insights and actionable recommendations
• Lead research on focused projects, including managing research budgets where required
• Collaborate with UX researchers, UX designers, product managers, and education and assessment specialists
• Support colleagues with less research experience to plan and conduct effective usability testing
• Contribute to shared research approaches, toolkits and an organisation-wide insights repository
• Advocate for customers, accessibility and inclusion throughout the end-to-end design process

Requirements

• Practical experience of planning, conducting and communicating UX research
• Ability to work independently on research projects
• Ability to collaborate effectively with stakeholders
• Ability to use evidence to influence decisions and improve user experiences
• Good understanding of research scoping and planning: understanding the decisions that research needs to inform, defining clear research objectives, and creating practical plans aligned with organisational priorities and project context
• Good understanding of conducting UX research: applying qualitative and quantitative methods effectively to generate robust evidence that addresses the research objectives
• Good understanding of recruiting representative participants: defining participant criteria and recruiting participants to best meet the research objectives
• Good understanding of ethical and inclusive research practices: considering ethics, data privacy, participant wellbeing and accessibility throughout the research process
• Good understanding of analysing and synthesising evidence: identifying meaningful patterns with a range of analysis techniques

Important Details

• Schedule: Full time, 35 hours per week
• Contract: Permanent