UX Researcher

About This Role

This Staff UX Researcher role involves leading qualitative and quantitative research to inform product development and strategy. The researcher will work closely with Product, Design, Engineering, AI, and leadership to translate findings into actionable insights. A key part of the role is also to establish and evolve Research Operations, enabling Product Designers to conduct effective research while building practices, tools, and systems to scale research across the company.

Responsibilities

• Lead hands-on research into important and ambiguous customer and product questions, using qualitative and quantitative methods from problem framing and study design through analysis, synthesis, and communication
• Shape product decisions through research by uncovering needs and opportunities, challenging assumptions, and ensuring customer evidence informs product direction, priorities, and strategy
• Enable Product Designers to conduct high-quality research independently through coaching, methodological guidance, and lightweight research practices
• Establish and evolve Research Operations that make research easier, faster, higher quality, and more scalable, including participant recruitment, tooling, governance, research practices, and knowledge management
• Build organizational knowledge by connecting research across teams and studies, making existing insights accessible, and identifying broader patterns, knowledge gaps, and strategic insights that individual teams may not see

Requirements

• Excellent mixed-method researcher, with deep qualitative expertise and strong quantitative research skills
• Experience researching across both complex B2B/expert and consumer/end-user experiences
• Comfortable starting with ambiguous product and customer problems, identifying what needs to be understood, and determining the right research approach
• Track record of research influencing meaningful product decisions, priorities, or strategy
• Ability to work effectively with Product, Design, Engineering, and senior leadership
• Strong at synthesis and storytelling, able to make sense of complex or contradictory evidence, connect insights across studies, and communicate what matters clearly to different audiences
• Experience enabling others to conduct high-quality research through coaching, frameworks, methodological guidance, or research practices

About the Company

Parloa's mission is to make every customer conversation feel effortless for both customers and and the companies serving them. Parloa has powered over one billion interactions between global enterprise brands and their customers, with companies like Health Equity, Allianz, SAP, Barmenia Gothaer, and TUI already deploying Parloa at scale.