UX Researcher

About This Role

The UX Researcher at Wargaming’s Center for Player Insights will champion player needs and inform product decisions across live-service and in-development titles. This role involves close collaboration with game teams, including UX Design, Game Design, Product Management, and Product Analytics, to frame research questions and run both in-lab and remote UX research studies.

Responsibilities

• Plan, design, and run research across the product lifecycle, including usability testing, play testing, longitudinal studies, concept testing, focus groups, and one-on-one interviews.
• Translate stakeholder questions into clear business goals and research objectives.
• Define research hypotheses and sampling plans.
• Manage studies end-to-end, including scoping, design, recruiting oversight, moderation, analysis, reporting, and presentations.
• Drive timelines and keep stakeholders aligned across multiple projects.
• Partner with Research Operations on participant recruitment and incentives, and lab or remote setups.
• Uphold research ethics and data privacy best practices.
• Synthesize and communicate actionable insights and recommendations tailored to game teams.
• Contribute to the Center for Player Insights’ research strategy and promote user-centric development across Wargaming.
• Stay current on industry trends and play Wargaming titles to build deep product understanding.
• Adjust working hours for participant availability when necessary, including late evenings on weekdays.

Requirements

• 2+ years of hands-on UX or user research experience in a business environment, with demonstrated end-to-end ownership of studies.
• Experience running in-lab and remote playtests, usability studies, focus groups, and one-on-one interviews, including strong moderation skills.
• Strong grasp of UX research theory and qualitative methods.
• Ability to frame research questions, define hypotheses and sampling plans, and translate stakeholder needs into actionable research objectives.
• Excellent communication skills, including clear writing and engaging presentations.
• Strong project management skills, able to run multiple studies concurrently and meet deadlines.
• Collaborative, curious, and detail-oriented.
• Passion for video games and player experience.
• Fluency in English, written and spoken.
• US work authorization.

Nice to have:

• Experience working with multicultural, globally distributed teams.
• Understanding of the game development process, live-service, and free-to-play models.
• Experience conducting longitudinal studies and complex play testing programs.
• Comfort using AI tools to improve research workflows while maintaining research rigor.
• Ability to mentor peers or contribute to team research standards and best practices.
• Leadership skills or interest in growing into broader ownership over research initiatives.
• Fluency in languages other than English.

Benefits

• Additional paid time off, including Birthday Leave and Marriage Leave.
• Compassionate Leave and Parental Leave.
• Health Insurance (including family coverage).
• 401k plan.
• Career development and education opportunities within the company.
• Personal Gaming Account.
• Coffee, fruits, and snacks in the office.
• Company events.
• Seniority Awards.
• Referral program.

Important Details

• Work format: Hybrid (3 days of work from Austin office).
• This role is eligible for relocation support within the US.
• This role isn't eligible for immigration support (visa sponsorship).

Application Process

• Submit your application through the platform.

About the Company

Wargaming is a global gaming company known for its engaging titles and commitment to player experience, with a focus on user-centric development and innovation in the gaming industry.