About This Role
The UX Researcher at Wargaming’s Center for Player Insights will champion player needs and inform product decisions across live-service and in-development titles. This role involves close collaboration with game teams, including UX Design, Game Design, Product Management, and Product Analytics, to frame research questions and run both in-lab and remote UX research studies.
Responsibilities
- Plan, design, and run research across the product lifecycle, including usability testing, play testing, longitudinal studies, concept testing, focus groups, and one-on-one interviews.
- Translate stakeholder questions into clear business goals and research objectives.
- Define research hypotheses and sampling plans.
- Manage studies end-to-end, including scoping, design, recruiting oversight, moderation, analysis, reporting, and presentations.
- Drive timelines and keep stakeholders aligned across multiple projects.
- Partner with Research Operations on participant recruitment and incentives, and lab or remote setups.
- Uphold research ethics and data privacy best practices.
- Synthesize and communicate actionable insights and recommendations tailored to game teams.
- Contribute to the Center for Player Insights’ research strategy and promote user-centric development across Wargaming.
- Stay current on industry trends and play Wargaming titles to build deep product understanding.
- Adjust working hours for participant availability when necessary, including late evenings on weekdays.
Requirements
- 2+ years of hands-on UX or user research experience in a business environment, with demonstrated end-to-end ownership of studies.
- Experience running in-lab and remote playtests, usability studies, focus groups, and one-on-one interviews, including strong moderation skills.
- Strong grasp of UX research theory and qualitative methods.
- Ability to frame research questions, define hypotheses and sampling plans, and translate stakeholder needs into actionable research objectives.
- Excellent communication skills, including clear writing and engaging presentations.
- Strong project management skills, able to run multiple studies concurrently and meet deadlines.
- Collaborative, curious, and detail-oriented.
- Passion for video games and player experience.
- Fluency in English, written and spoken.
- US work authorization.
Nice to have:
- Experience working with multicultural, globally distributed teams.
- Understanding of the game development process, live-service, and free-to-play models.
- Experience conducting longitudinal studies and complex play testing programs.
