About This Role
This role involves leading all phases of research to inform strategy development, identify opportunities, define user requirements, and evaluate designs. The successful candidate will play a critical role in planning and executing comprehensive research projects that contribute to the creation of innovative and high-quality experiences for UPS customers and stakeholders. We seek a candidate with experience in mixed methods research.
Responsibilities
- Plan, design, moderate, and analyze qualitative and quantitative research studies
- Develop sound research questions aligned with stakeholder and business objectives, and determine the appropriate methodologies and tools needed to address research questions effectively
- Communicate research findings through clear, concise, and visually engaging presentations that tell compelling stories with data
- Advocate for the end user during meetings, working sessions, and workshops with team members, ensuring that user needs are at the forefront of the design and development process
- Present research findings and actionable recommendations to cross-functional teams and clients, ensuring insights are translated into tangible design and business strategies
- Analyze research data to develop user requirements, consumer journeys, personas, and other conceptual frameworks to describe the end-user experience
- Collaborate effectively with other researchers, designers, and strategists to integrate research-based recommendations into design and business solutions
- Plan and execute concept and usability tests, leveraging both qualitative and quantitative methods to evaluate prototypes and existing products
- Stay informed about industry trends, emerging methodologies, and technologies that can enhance research practices
- Manage some outsourced contractors or vendors
Requirements
- 2-3 years of experience conducting and managing research projects including design research, service design, digital design, and digital product innovation
- Primary expertise in either qualitative or quantitative research methods, with a strong foundation in mixed methods research and analysis
- Proficient understanding of digital trends, business models, and emerging technologies
- Demonstrated ability to synthesize complex research findings into strategic insights and actionable recommendations
- Strong analytical, communication, and organizational skills, with the ability to thrive in a fast-paced, deadline-driven environment
- Flexible and adaptable to shifting priorities and business needs, demonstrating the ability to pivot and realign research objectives as required to meet dynamic project goals and stakeholder expectations
- Excellent oral and written communication skills, including the ability to deliver clear, powerful, and concise presentations
