UX Researcher

About This Role

This role involves leading all phases of research to inform strategy development, identify opportunities, define user requirements, and evaluate designs. The successful candidate will play a critical role in planning and executing comprehensive research projects that contribute to the creation of innovative and high-quality experiences for UPS customers and stakeholders. We seek a candidate with experience in mixed methods research.

Responsibilities

• Plan, design, moderate, and analyze qualitative and quantitative research studies
• Develop sound research questions aligned with stakeholder and business objectives, and determine the appropriate methodologies and tools needed to address research questions effectively
• Communicate research findings through clear, concise, and visually engaging presentations that tell compelling stories with data
• Advocate for the end user during meetings, working sessions, and workshops with team members, ensuring that user needs are at the forefront of the design and development process
• Present research findings and actionable recommendations to cross-functional teams and clients, ensuring insights are translated into tangible design and business strategies
• Analyze research data to develop user requirements, consumer journeys, personas, and other conceptual frameworks to describe the end-user experience
• Collaborate effectively with other researchers, designers, and strategists to integrate research-based recommendations into design and business solutions
• Plan and execute concept and usability tests, leveraging both qualitative and quantitative methods to evaluate prototypes and existing products
• Stay informed about industry trends, emerging methodologies, and technologies that can enhance research practices
• Manage some outsourced contractors or vendors

Requirements

• 2-3 years of experience conducting and managing research projects including design research, service design, digital design, and digital product innovation
• Primary expertise in either qualitative or quantitative research methods, with a strong foundation in mixed methods research and analysis
• Proficient understanding of digital trends, business models, and emerging technologies
• Demonstrated ability to synthesize complex research findings into strategic insights and actionable recommendations
• Strong analytical, communication, and organizational skills, with the ability to thrive in a fast-paced, deadline-driven environment
• Flexible and adaptable to shifting priorities and business needs, demonstrating the ability to pivot and realign research objectives as required to meet dynamic project goals and stakeholder expectations
• Excellent oral and written communication skills, including the ability to deliver clear, powerful, and concise presentations
• Effective at engaging with team members across all functions, conveying research implications passionately and convincingly to diverse audiences
• Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer

Nice to have:

• Familiarity or experience with service design, product innovation, or having a background in design (UX, industrial, product, human factors)

Tools

• Proficiency with online research platforms such as DScout, Qualtrics, Quantum Metrics, etc. is preferred
• High proficiency in Microsoft Office Suite, including Teams, Word, Excel, and PowerPoint
• Experience with design and prototyping tools like Figma is a plus

Important Details

• Application deadline: 27 October 2026, 11:59pm EST
• Visa sponsorship: not available
• Relocation: candidates must be currently in the same geographic location or willing to relocate independently

About the Company

UPS is a Fortune Global 500 organization committed to providing a workplace free of discrimination, harassment, and retaliation.